Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How come when loading a new window from a link, just as the new window comes up, the old one jumps in front?

  • 6 replies
  • 7 have this problem
  • Last reply by roebi

more options

The new window actually appears for a 2nd or two, but then the old one suddenly covers it, and I have to minimize it to continue reading the new window. Does not happen all the time, but often enough to be annoying =(

All Replies (6)

more options

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

or try resetting firefox to defaults.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

A possible cause is that the original window is using plugins (i.e. plugin-container is active) that require attention.

more options

Resetting Firefox cured the problem. Thanks so much =)

more options

Resetting FireFox cured the problem =)

more options

Resetting FireFox cured the problem =)

more options

Oops spoke too soon. Problem still occurring, although seems less frequent than before. Oh well, guess I have some work to do to figure with the Safe Mode for the troublesome extension...