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I cannot save photos from email or facebook to "my pictures" file & have gone through the suggestions up to changing applications in tools/ options/ application

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Posted

The download window shows 'open' but it is in gray instead of black when I right click. If I double left click, it does nothing. It simply isn't saving the photo. It seems to me it worked a couple of weeks ago but hasn't worked since.

Additional System Details

Installed Plug-ins

  • Facebook Video Calling Plugin
  • Shockwave Flash 11.4 r402
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • Yahoo Application State Plugin version 1.0.0.7
  • Fun Web Products Plugin Stub for 32-bit Windows
  • NPWLPG
  • DivX Web Player version 1.5.0.52
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

I have reset Mozilla and reset everything else I could.