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Support Forum

Back & Refresh Buttons No Longer Working After Update To FF 17

Posted

I updated to FF 17 about an hour ago and since then the back & refresh buttons no longer work. I do not have McAfee site advisor or tab mix plus on my browser.

How do I fix this? It's making my browsing VERY difficult and I have work to do.

I updated to FF 17 about an hour ago and since then the back & refresh buttons no longer work. I do not have McAfee site advisor or tab mix plus on my browser. How do I fix this? It's making my browsing VERY difficult and I have work to do.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • Shockwave Flash 11.4 r402
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • GEPlugin
  • 5.1.10411.0
  • Picasa plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • Logitech Device Detection
  • NPWLPG
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Add-on Compatibility Reporter
2.0
true
compatibility@addons.mozilla.org
Alexa Toolbar
2.17
true
toolbar@alexa.com
avast! WebRep
7.0.1474
true
wrc@avast.com
CodeBurner for Firebug
1.6
true
firebug@tools.sitepoint.com
ColorZilla
2.8.1
true
{6AC85730-7D0F-4de0-B3FA-21142DD85326}
cssUpdater
0.5.2
true
info@cssUpdater.com
Deng Google Bookmarks
1.6
true
denggb@balandro.net
EventBug
0.1b10
true
eventbug@getfirebug.com
feedly
10.2
true
feedly@devhd
Firebug
1.10.6
true
firebug@software.joehewitt.com
Firebug Autocompleter
1.4.0
true
{9aad3da6-6c46-4ef0-9109-6df5eaaf597c}
FireDiff
1.2.0
true
firediff@johnjbarton.com
Firefinder for Firebug
1.04
true
firefinder@robertnyman.com
FirePHP
0.7.1
true
FirePHPExtension-Build@firephp.org
FireShot
0.98.24
true
{0b457cAA-602d-484a-8fe7-c1d894a011ba}
Font Information
0.1
true
{70ded480-0a45-4099-84d1-65aa1cb1575e}
Google Translator for Firefox
2.1.0.3
true
translator@zoli.bod
Illuminations for Developers
1.1.22
true
sroussey@illumination-for-developers.com
Inline Code Finder for Firebug
1.1
true
icffirebug@robertnyman.com
LastPass
2.0.0
true
support@lastpass.com
Logitech Device Detection
1.23.0.5
true
DeviceDetection@logitech.com
Logitech Scroll App
3.00.31
true
{5D3F3872-91E9-4d59-AD9F-AA174A3145DD}
MeasureIt
0.4.10
true
{75CEEE46-9B64-46f8-94BF-54012DE155F0}
Mozilla QA Companion
1.2.3
true
{667e9f3d-0096-4d2b-b171-9a96afbabe20}
NetExport
0.9b2
true
netexport@getfirebug.com
Personas
1.6.2
true
personas@christopher.beard
RealPlayer Browser Record Plugin
15.0.6
true
{0153E448-190B-4987-BDE1-F256CADA672F}
Tab Utilities Lite
1.1.5
true
tabutilslite@ithinc.cn
Test Pilot
1.2.2
true
testpilot@labs.mozilla.com
Toggle Web Developer Toolbar
4.0
true
{c75a27d8-4529-449f-b67b-aba65d7a1c0a}
TooManyTabs
1.3.8
true
TooManyTabs@visibotech.com
Undo Closed Tabs Button
3.7.1
true
undoclosedtabsbutton@supernova00.biz
Web Developer
1.2.2
true
{c45c406e-ab73-11d8-be73-000a95be3b12}
WiseStamp
3.11.21
true
wisestamp@wisestamp.com
Youtube High Definition
4.0
true
{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}
about:telemetry
0.14
false
ping.telemetry@mozilla.com
Adobe Contribute Toolbar
6.0
false
{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}
Dojo Firebug Extension
1.1.5b2
false
dojo@silvergate.ar.ibm.com
Lavasoft Search Plugin
0.5
false
jid1-yZwVFzbsyfMrqQ@jetpack
RealDownloader
1.0.2
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.fixup.alternate.enabled
false
browser.link.open_newwindow.override.external
3
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.sessionstore.max_tabs_undo
150
browser.startup.homepage
http://google.com/ig
browser.startup.homepage_override.buildID
20121119183901
browser.startup.homepage_override.mstone
17.0
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
dom.ipc.plugins.enabled.np2zstub.dll
false
extensions.checkCompatibility
false
extensions.checkCompatibility.10.0a
false
extensions.checkCompatibility.11.0a
false
extensions.checkCompatibility.12.0
false
extensions.checkCompatibility.12.0a
false
extensions.checkCompatibility.3.6
false
extensions.checkCompatibility.3.6b
false
extensions.checkCompatibility.3.6p
false
extensions.checkCompatibility.3.6pre
false
extensions.checkCompatibility.3.7a
false
extensions.checkCompatibility.4.0
false
extensions.checkCompatibility.4.0b
false
extensions.checkCompatibility.4.0p
false
extensions.checkCompatibility.4.0pre
false
extensions.checkCompatibility.4.2
false
extensions.checkCompatibility.4.2a
false
extensions.checkCompatibility.4.2b
false
extensions.checkCompatibility.4.2p
false
extensions.checkCompatibility.4.2pre
false
extensions.checkCompatibility.5.0
false
extensions.checkCompatibility.5.0a
false
extensions.checkCompatibility.5.0b
false
extensions.checkCompatibility.5.0p
false
extensions.checkCompatibility.5.0pre
false
extensions.checkCompatibility.6.0
false
extensions.checkCompatibility.6.0a
false
extensions.checkCompatibility.7.0
false
extensions.checkCompatibility.7.0a
false
extensions.checkCompatibility.8.0
false
extensions.checkCompatibility.8.0a
false
extensions.checkCompatibility.9.0
false
extensions.checkCompatibility.9.0a
false
extensions.checkCompatibility.nightly
false
extensions.lastAppVersion
17.0
font.name.serif.x-western
Trebuchet MS
general.autoScroll
false
gfx.direct3d.prefer_10_1
true
keyword.URL
http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
network.cookie.prefsMigrated
true
network.protocol-handler.expose.mailto
true
network.protocol-handler.external.mailto
false
places.database.lastMaintenance
1353447107
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
print.print_printer
Canon Inkjet MP210 series
print.printer_Canon_Inkjet_MP210_series.print_bgcolor
false
print.printer_Canon_Inkjet_MP210_series.print_bgimages
false
print.printer_Canon_Inkjet_MP210_series.print_command
print.printer_Canon_Inkjet_MP210_series.print_downloadfonts
false
print.printer_Canon_Inkjet_MP210_series.print_edge_bottom
0
print.printer_Canon_Inkjet_MP210_series.print_edge_left
0
print.printer_Canon_Inkjet_MP210_series.print_edge_right
0
print.printer_Canon_Inkjet_MP210_series.print_edge_top
0
print.printer_Canon_Inkjet_MP210_series.print_evenpages
true
print.printer_Canon_Inkjet_MP210_series.print_footercenter
print.printer_Canon_Inkjet_MP210_series.print_footerleft
&PT
print.printer_Canon_Inkjet_MP210_series.print_footerright
&D
print.printer_Canon_Inkjet_MP210_series.print_headercenter
print.printer_Canon_Inkjet_MP210_series.print_headerleft
&T
print.printer_Canon_Inkjet_MP210_series.print_headerright
&U
print.printer_Canon_Inkjet_MP210_series.print_in_color
true
print.printer_Canon_Inkjet_MP210_series.print_margin_bottom
0.5
print.printer_Canon_Inkjet_MP210_series.print_margin_left
0.5
print.printer_Canon_Inkjet_MP210_series.print_margin_right
0.5
print.printer_Canon_Inkjet_MP210_series.print_margin_top
0.5
print.printer_Canon_Inkjet_MP210_series.print_oddpages
true
print.printer_Canon_Inkjet_MP210_series.print_orientation
0
print.printer_Canon_Inkjet_MP210_series.print_page_delay
50
print.printer_Canon_Inkjet_MP210_series.print_paper_data
1
print.printer_Canon_Inkjet_MP210_series.print_paper_height
11.00
print.printer_Canon_Inkjet_MP210_series.print_paper_size_type
0
print.printer_Canon_Inkjet_MP210_series.print_paper_size_unit
0
print.printer_Canon_Inkjet_MP210_series.print_paper_width
8.50
print.printer_Canon_Inkjet_MP210_series.print_reversed
false
print.printer_Canon_Inkjet_MP210_series.print_scaling
1.00
print.printer_Canon_Inkjet_MP210_series.print_shrink_to_fit
true
print.printer_Canon_Inkjet_MP210_series.print_to_file
false
print.printer_Canon_Inkjet_MP210_series.print_unwriteable_margin_bottom
0
print.printer_Canon_Inkjet_MP210_series.print_unwriteable_margin_left
0
print.printer_Canon_Inkjet_MP210_series.print_unwriteable_margin_right
0
print.printer_Canon_Inkjet_MP210_series.print_unwriteable_margin_top
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_bgcolor
false
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_bgimages
false
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_command
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_downloadfonts
false
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_edge_bottom
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_edge_left
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_edge_right
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_edge_top
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_evenpages
true
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_footercenter
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_footerleft
&PT
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_footerright
&D
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_headercenter
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_headerleft
&T
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_headerright
&U
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_in_color
true
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_margin_bottom
0.5
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_margin_left
0.5
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_margin_right
0.5
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_margin_top
0.5
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_oddpages
true
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_orientation
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_page_delay
50
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_paper_data
1
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_paper_height
11.00
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_paper_size_type
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_paper_size_unit
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_paper_width
8.50
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_reversed
false
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_scaling
1.00
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_shrink_to_fit
true
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_to_file
false
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_unwriteable_margin_bottom
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_unwriteable_margin_left
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_unwriteable_margin_right
0
print.printer_\\QUEENMOMMY-PC\Canon_Inkjet_MP210_series.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 315
Vendor ID
0x10de
Device ID
0x0a67
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.6845
Driver Date
5-2-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 200
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 315) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
16651 solutions 150522 answers

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can try to reset Firefox.

If you reset Firefox then a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data).

You can recover more data from the old profile (be cautious with doing that).

You can check for problems with the places.sqlite database file in the Firefox Profile Folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can try to reset Firefox. *https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems If you reset Firefox then a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data). You can recover more data from the old profile (be cautious with doing that). *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox