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Firefox 16.02 on Win 7: with the latest update to Firefox I am encountering the same question that others have had, about why I cannot connect to https location

Posted

Firefox 16.02 on Win 7 Home Premium. 8 GB Ram, 500 GB HD. Reference to Trust Manager appears instead of the site I have entered, and I cannot locate the Trust Manager in either the Firefox (which gives me some inane referrals) nor in Windows. What do I do now?

Firefox 16.02 on Win 7 Home Premium. 8 GB Ram, 500 GB HD. Reference to Trust Manager appears instead of the site I have entered, and I cannot locate the Trust Manager in either the Firefox (which gives me some inane referrals) nor in Windows. What do I do now?

Additional System Details

This happened

Not sure how often

This started when...

Today is the first day I have directly called an https:

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • npFFApi
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

dumdidadida 155 solutions 1440 answers

Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

If the problem persists please also check in Windows Safe Mode with Networking.

Safe Mode

Hi, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! If the problem persists please also check in Windows [http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode Safe Mode with Networking]. [http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode Safe Mode]