X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox 16.02 on Win 7: with the latest update to Firefox I am encountering the same question that others have had, about why I cannot connect to https location

Posted

Firefox 16.02 on Win 7 Home Premium. 8 GB Ram, 500 GB HD. Reference to Trust Manager appears instead of the site I have entered, and I cannot locate the Trust Manager in either the Firefox (which gives me some inane referrals) nor in Windows. What do I do now?

Additional System Details

This happened

Not sure how often

This started when...

Today is the first day I have directly called an https:

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • npFFApi
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

dumdidadida 172 solutions 1436 answers

Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

If the problem persists please also check in Windows Safe Mode with Networking.

Safe Mode