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Firefox crashes whenever I try to download something from Audible.com. My computer also crashes when I try to update Firefox on my computer.

Posted

I have tried the work arounds that Firefox suggests and I have been in contact with Audible.com. I have also run a malware scan and rebooted my computer.

Chosen solution

Hi TerriB

Your crashes are caused by a program from Audible Inc (AudibleExt.dll) as you can see in the crash reports ([@ audibleext.dll@0x11639 ]).

So you will have to uninstall or disable that program.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • np-mswmp
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Garmin Communicator Plug-In 4.0.3.0
  • Picasa plugin
  • 5.1.10411.0
  • CouponNetwork Coupon Activator
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • NPWLPG
  • CANON iMAGE GATEWAY Album Plugin Utility Module

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

iamjayakumars
  • Top 10 Contributor
412 solutions 4875 answers

check out this link, it may help you to solve the problem https://support.mozilla.org/en-US/kb/firefox-crashes-when-downloaded-files-are-checked?esab=a&s=crash&r=3&as=s

Question owner

I have tried that work around without success.

iamjayakumars
  • Top 10 Contributor
412 solutions 4875 answers

are you facing problem only on audible.com?

Question owner

I thought the problem could be fixed if I updated Firefox. The Firefox browser also crashes when I am trying to update Firefox.

iamjayakumars
  • Top 10 Contributor
412 solutions 4875 answers

Of course you need to update your Firefox 16 to 16.0.2 Firefox 16 has bug

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24387 answers

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

86d07565-50b4-48bd-bfb7-a4ed62121120
9dc95811-667c-4181-b185-c026c2121119
58defc1b-c32f-43d9-824d-e39ec2121119
5ca2bb9f-4914-43e5-8e93-d45782121119
3457c96d-3bde-4eb8-bdc1-6dd5c2121119

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Chosen Solution

Hi TerriB

Your crashes are caused by a program from Audible Inc (AudibleExt.dll) as you can see in the crash reports ([@ audibleext.dll@0x11639 ]).

So you will have to uninstall or disable that program.

Question owner

That did it. Thanks so much!