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Certain websites display with text only all on left with no images. Ive followed help page troubleshooting tips. Help?

  • 30 replies
  • 7 have this problem
  • Last reply by SueL

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I cannot seem to see certain websites "full" site. On Ebay...I only see text all piled up on left. If I click thru enough I can see an image but I want the full site. Not the second class citizen version. Also same with Netflix. Amazon is great. I've troubleshooted and cleared cookies and cache. I reset and now I'm using safe mode with add ons disabled but still nothing helps.

BTW...I'm very untechnical. Im using a laptop with Windows Vista OS if that helps.

Id also like to be able to use my amazon prime account to stream videos but naturally nothing shows up.

Please help. SOS.  : )

All Replies (20)

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its because of flash plugin not updated check out this link If you installed Ad block addon remove it.

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I tried link and it's blocked. When you say flash plug in. ...I went to help pages and found link to adobe and looked at how to download latest versions and I downloaded what it said. (Download background resources)

But I don't know how to update it? I'm sorry. I don't mean to try your patience. Im sorry to not understand what to do.  : )

How do I see a list of my add on's to make sure ad block isnt enabled and remove?

I know I'm probably asking the most retarded questions ever...I do want to understand. I'm just kinda on a learning curve.

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Goto this website and choose windows(.exe) and download it. Close your firefox and install the flash (by double clicking the exe file) and check it out.

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Ebay website mostly works in flash. so you need to update your flash. soon this problem will be solved when they started using HTML5

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I got the adobe thing done. I found a page that said I could check all my addons and plugins and see if they are up to date. It said Java needed to update but when I tried to download the latest version it keeps saying the download file was corrupted. It came off java site?

Anyhoo...any ideas on that?

I don't mean to presume on your time.  : )

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Ya. You needed java too. Download the java using Downthemall Addons So it ll download fast.

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actually...showing a bit of initiative I looked at how to troubleshoot java install and discovered I need to use the offline one. Whod have thunk?

Waiting to see now...

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Ya Go for offline download and install it like flash player.

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I did java, silverlight, quicktime also.

I should restart computer now?

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It's to need.. If u do its great. Otherwise close your Firefox completely and re open it

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Nothing changed. I'm so sad. EBay still only partially displaying. I wish I wasn't so dumb about computers.

Thank you for trying to help me.

Just a little "Mommy angst"...

Modified by merrymommy

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Provide a snapshot of ebay website

more options and is working perfectly for me

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I have this retarded vista and the screenshot directions don't work. I'll try. Ive tried before and I ended up almost in tears from frustration.

Just a moment.

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just press print screen in keyboard and paste it in paint and save it.

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When I open Paint...I cannot click paste. It's grayed out. Everything is under edit except for select all.

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As usual...apparently I'm too stupid to follow simple directions.

Wont work.

Im sorry.

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I remember the last time I went thru this...I never could get a screenshot.

I'm normally a highly intelligent and pro active person. It's so frustrating to have so little ability to understand how to do anything.

I appreciate you trying to help.

I guess I'm stuck. Cant do screenshot.

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Please follow this steps to reset your firefox i hope it solves the problem

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I did that. Thanks.

No results. I'm beyond sad.

I feel like a stupid failure. I still have accomplished nothing except updating which apparently didn't help whatever my problem is.

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