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Certain websites display with text only all on left with no images. Ive followed help page troubleshooting tips. Help?

Posted

I cannot seem to see certain websites "full" site. On Ebay...I only see text all piled up on left. If I click thru enough I can see an image but I want the full site. Not the second class citizen version. Also same with Netflix. Amazon is great. I've troubleshooted and cleared cookies and cache. I reset and now I'm using safe mode with add ons disabled but still nothing helps.

BTW...I'm very untechnical. Im using a laptop with Windows Vista OS if that helps.

Id also like to be able to use my amazon prime account to stream videos but naturally nothing shows up.

Please help. SOS.  : )

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • ActiveTouch General Plugin Container Version 105
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.0.60831.0
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Version 0.8.6c, copyright 1996-2006 The VideoLAN Teamhttp://www.videolan.org/
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

its because of flash plugin not updated check out this link http://mzl.la/cGCg12 If you installed Ad block addon remove it.

Question owner

I tried link and it's blocked. When you say flash plug in. ...I went to help pages and found link to adobe and looked at how to download latest versions and I downloaded what it said. (Download background resources)

But I don't know how to update it? I'm sorry. I don't mean to try your patience. Im sorry to not understand what to do.  : )

How do I see a list of my add on's to make sure ad block isnt enabled and remove?

I know I'm probably asking the most retarded questions ever...I do want to understand. I'm just kinda on a learning curve.

)
iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

Goto this website http://get.adobe.com/flashplayer/ and choose windows(.exe) and download it. Close your firefox and install the flash (by double clicking the exe file) and check it out.

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

Ebay website mostly works in flash. so you need to update your flash. soon this problem will be solved when they started using HTML5

Question owner

I got the adobe thing done. I found a page that said I could check all my addons and plugins and see if they are up to date. It said Java needed to update but when I tried to download the latest version it keeps saying the download file was corrupted. It came off java site?

Anyhoo...any ideas on that?

I don't mean to presume on your time.  : )

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

Ya. You needed java too. Download the java using Downthemall Addons So it ll download fast.

Question owner

actually...showing a bit of initiative I looked at how to troubleshoot java install and discovered I need to use the offline one. Whod have thunk?

Waiting to see now...

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

Ya Go for offline download and install it like flash player.

Question owner

I did java, silverlight, quicktime also.

I should restart computer now?

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

Helpful Reply

It's to need.. If u do its great. Otherwise close your Firefox completely and re open it

Question owner

Nothing changed. I'm so sad. EBay still only partially displaying. I wish I wasn't so dumb about computers.

Thank you for trying to help me.


Just a little "Mommy angst"...

Modified by merrymommy

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

Provide a snapshot of ebay website

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

ebay.com and ebay.in is working perfectly for me

Question owner

I have this retarded vista and the screenshot directions don't work. I'll try. Ive tried before and I ended up almost in tears from frustration.


Just a moment.

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

just press print screen in keyboard and paste it in paint and save it.

Question owner

When I open Paint...I cannot click paste. It's grayed out. Everything is under edit except for select all.

Question owner

As usual...apparently I'm too stupid to follow simple directions.

Wont work.

Im sorry.

Question owner

I remember the last time I went thru this...I never could get a screenshot.

I'm normally a highly intelligent and pro active person. It's so frustrating to have so little ability to understand how to do anything.

I appreciate you trying to help.

I guess I'm stuck. Cant do screenshot.

iamjayakumars
  • Top 10 Contributor
415 solutions 4905 answers

Please follow this steps to reset your firefox i hope it solves the problem https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems?esab=a&s=reset&r=0&as=s

Question owner

I did that. Thanks.

No results. I'm beyond sad.

I feel like a stupid failure. I still have accomplished nothing except updating which apparently didn't help whatever my problem is.