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I recently purchased Adobe pro and I'm sure its no coincidence that I cannot access and pdf docs on the web, or a number of web sites

Posted

I get a pop up message headed "Adobe Reader cannot show documents in this browser. It goes on to refer to the configuration of the browser. This has only happened since I installed Adobe Acrobat pro. I have uninstalled Adobe Reader and tried a few other options suggested by Adobe and Firefox but nothing has worked. Google Chrome (just downloaded) works ok but I would prefer to stick with Firefox. However I have wasted a few hours already trying to get this sorted and I am behind with my work so need to move on.

I have the same problem with every web site I try. I have just taken one at random below.

Chosen solution

It is best to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

Read this answer in context 2

Additional System Details

Sites Affected

http://www.gcc.tas.gov.au/content/Schedule_of_Fees.GCC?ActiveID=1135

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.0
  • Office Live Update v1.0
  • WebEx64 General Plugin Container Version 202
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Chosen Solution

It is best to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

Question owner

It was actually the last sentence that solved it.