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I recently purchased Adobe pro and I'm sure its no coincidence that I cannot access and pdf docs on the web, or a number of web sites

Posted

I get a pop up message headed "Adobe Reader cannot show documents in this browser. It goes on to refer to the configuration of the browser. This has only happened since I installed Adobe Acrobat pro. I have uninstalled Adobe Reader and tried a few other options suggested by Adobe and Firefox but nothing has worked. Google Chrome (just downloaded) works ok but I would prefer to stick with Firefox. However I have wasted a few hours already trying to get this sorted and I am behind with my work so need to move on.

I have the same problem with every web site I try. I have just taken one at random below.

I get a pop up message headed "Adobe Reader cannot show documents in this browser. It goes on to refer to the configuration of the browser. This has only happened since I installed Adobe Acrobat pro. I have uninstalled Adobe Reader and tried a few other options suggested by Adobe and Firefox but nothing has worked. Google Chrome (just downloaded) works ok but I would prefer to stick with Firefox. However I have wasted a few hours already trying to get this sorted and I am behind with my work so need to move on. I have the same problem with every web site I try. I have just taken one at random below.

Chosen solution

It is best to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

Read this answer in context 2

Additional System Details

Sites Affected

http://www.gcc.tas.gov.au/content/Schedule_of_Fees.GCC?ActiveID=1135

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.0
  • Office Live Update v1.0
  • WebEx64 General Plugin Container Version 202
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

cor-el
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12151 solutions 112820 answers

Chosen Solution

It is best to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

It is best to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead. *Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader PDF files may also be found under another entry like Portable document.

Question owner

It was actually the last sentence that solved it.

It was actually the last sentence that solved it.