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Are you using the built-in media features or a WordPress plugin? It would be helpful if you could describe the steps to reproduce the problem.
You also could check Firefox's Error Console (Ctrl+Shift+j). For best results, click the Clear button at the top, then reload the page and check for Errors. Use the Errors button at the top to filter out the style warnings and other less relevant messages. Then try the image upload/insert and check for any new errors. Although you usually can't fix the errors yourself, they may provide some clues.
A resposta não me ajuda porque esta escrita em inglés,e eu não estou a perceber nada.
Olá luanda523. Sugiro que comece uma nova pergunta aqui: https://support.mozilla.org/pt-BR/questions/new
(EN-PT usando o Google Translate)