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When I click on the Firefox icon on my desktop the Netscape sign on window opens and doesn't close. Firefox opens after repeated clicking but it never connects.

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The wheel that says "connecting" just spins indefinitely. Does anybody know what the problem could be and how it can be fixed? This started a couple weeks ago out of the blue. It never happened before. I've been logging in to Firefox for the last couple years without any issues. Funny thing is I'm not even sure if we have Netscape. I've looked on-line for info on viruses that behave the way I've described above and I havn't found anything.

Additional System Details

This happened

Every time Firefox opened

This started when...

A couple weeks ago out of the blue. Never had this problem before.

Installed Plug-ins

  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Gecko default plugin
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Shockwave Flash 10.0 r32
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.


  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv: Gecko/20120306 Firefox/3.6.28

More Information

I have Windows XP, and my Firefox is 15.0.1.