X
Tap here to go to the mobile version of the site.
mozilla

Support Forum

This thread was archived. Please ask a new question if you need help.

it crashed and what a do jest ceeps crashing

chrisjohnson
chrisjohnson
Posted

when i clic on firefox on my laptop it crashes and if i clic on what enything it crashes

when i clic on firefox on my laptop it crashes and if i clic on what enything it crashes

Additional System Details

Installed Plug-ins

  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Shockwave Flash 11.4 r402
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • SiteAdvisor
  • 4.1.10329.0
  • NPWLPG
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

Close
philipp
philipp
  • Top 25 Contributor
  • Moderator
4510 solutions 20188 answers
Posted

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field. #In that text field, enter %APPDATA% and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
15017 solutions 136291 answers
Posted

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

Try to disable hardware acceleration in Firefox.

If you can't open Firefox then see:

You can use one of these to start Firefox in <u>Safe mode</u>: *On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut *On Mac, hold down the Options key while starting Firefox *Help > Restart with Add-ons Disabled *https://support.mozilla.org/kb/Safe+Mode Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://hacks.mozilla.org/2010/09/hardware-acceleration/ ---- If you can't open Firefox then see: *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports