X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Error message when starting: McShield.dll: the system cannot find the file specified - what do I do to solve this?

Posted

When I start Firefox, the following message appears before the home page opens:

"COMMONSHELL: McShield.dll

The specified resource language ID cannot be found in the image file.

McShield.dll: The system cannot find the file specified."

I click OK, Firefox opens normally and everything seems to operate as expected, no further problems.

Additional System Details

This happened

Every time Firefox opened

This started when...

after a mcAfee VirusScan update (I think - not certain)

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • 5.1.10411.0
  • SiteAdvisor
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
McAfee ScriptScan for Firefox
15.1.0
true
{D19CA586-DD6C-4a0a-96F8-14644F340D60}
McAfee SiteAdvisor
3.4.1.195
true
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Adobe Acrobat - Create PDF
1.1
false
web2pdfextension@web2pdf.adobedotcom
FastAccess Web Login
1.37
false
fassoxpcom@sensiblevision.com
WordWeb one-click lookup
5.0.4405
false
wcapturex@deskperience.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.autostart
true
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
browser.tabs.warnOnClose
false
extensions.lastAppVersion
16.0.2
keyword.URL
http://au.search.yahoo.com/search?fr=mcafee&p=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1351164433
places.history.expiration.transient_current_max_pages
104858
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Vendor ID
0x8086
Device ID
0x0166
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
8.951.0.0
Driver Date
3-8-2012
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 9
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

crb227 0 solutions 4 answers

I also have this same problem not sure what the fix is or what the impact is other than annoying

Question owner

Glad to know I'm not alone. Have you tried resetting Firefox? I'm hesitating because of the possibility of having to redo my plug-ins and extensions. The error message is less annoying than the work to restore the p-ins and exts.

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, the error message is obviously coming from one of the installed mcafee extensions. please directly contact mcafee technical support - they can likely give you more detailed guidance and are the only ones who can fix bugs or make necessary adjustments in the addon.

Question owner

Thanks madperson. I tried disabling all the McAfee add-ons and then restarting Firefox. The problem persists. Not certain if the problem is due to an add-on or some other aspect of a McAfee update. Will contact them.

crb227 0 solutions 4 answers

Helpful Reply

Hi bkunz my problems seemed to start when I accepted a McAfee script checker option for Firefox ( not requested or selected by me just auto offer and then accepted by me) - not sure if that is what you experienced but may help in your cal to McAfee - be interested in the result anyway as this is a pain in th eproverbial!

Question owner

Thanks for the suggestion, McAfee Script Scan is the problem. I disabled McAfee Script Scan in the Add-ons and the message no longer appears, Firefox starts normally. All else seems to work as per usual.

Cheers

crb227 0 solutions 4 answers

Glad it helped but inmy case I cannnot see script scan in add ons in firefox ( don't seem to have any add ons ) - in fact I only see any McAfee entries in plug ins and disabling them does not seem to do anything to the error masg ( Security centre and site advisor) - how exactly did you find scipt scan ?

Helpful Reply

Sorry if this is all obvious to you, but IMO it's better to be thorough with descriptions. Click on the Firefox tab on the upper left. In the window that appears, click on add-ons (on the right side of the window) and when the add-ons screen comes up you should see a list on the left that includes extensions and plug-ins. Click on extensions. On my computer, McAfee Script Scan for Firefox is listed in the extensions. If that also is the case for your machine, click on the disable tab to the right on the Script Scan bar. If all is right with the universe, that should solve the problem. Good luck.

crb227 0 solutions 4 answers

Bingo - error msg gone . many thanks

Question owner

Welcome!