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Version 9.0.1 works fine on my Win 7 pro 64-bit laptop. But any newer version does not. Please help

Posted

When I install any later version of Firefox than 9.0.1 on my Win 7 Pro 64-bit laptop, the program will not launch the application.

The system process starts loading in the Task Manager and gets up to between 9-15 MB then stalls. My laptop fans starts whirling wildly as if it is overworking. But, the browser application never appears in the Task Manager and the browser, of course, then never actually opens.

When I uninstall and revert back to 9.0.1 it works just fine.

I would like to keep up with later browsers. Any idea what this could be?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Shockwave Flash 11.3 r300
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Microsoft Lync 2010 Meeting Join Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.1.10329.0
  • VLC media player Web Plugin 2.0.0-rc
  • ActiveTouch General Plugin Container Version 105
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • npxsciter
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
extensions.lastAppVersion
9.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
NVIDIA GeForce 310M
Vendor ID
10de
Device ID
0a75
Adapter RAM
512
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.16.11.8925
Driver Date
2-22-2010
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
DISPLAY1 [ Gamma: 1000 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

ideato
  • Top 25 Contributor
616 solutions 4262 answers

Helpful Reply

Hello skybundle, try to disable firewalls and other security software(antivirus, antimalware) then download a new version of firefox from : http://www.mozilla.org/en-US/firefox/all.html and install it (with all security software closed). Tell us if this solve the issue.

Configure Windows Firewall to allow Firefox access to the Internet

thank you