X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

How can I re-link firefox to sync account if I haven’t paired another device yet?

Posted

I synced the pc to the firefox server but before I pair another device I had to reinstall firefox with a clean installation. How can I connect to the account that I've created for the synchronization without having any other device to give me codes? Thanks

Chosen solution

You need three things to connect a "new device" to your Sync account.

  1. Username = email address you used when you first setup Sync
  2. Password for that account.
  3. Sync Key / Recovery Key

If you are missing any of those three things, you won't be able to recover your data from the Sync Server.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24398 answers

Chosen Solution

You need three things to connect a "new device" to your Sync account.

  1. Username = email address you used when you first setup Sync
  2. Password for that account.
  3. Sync Key / Recovery Key

If you are missing any of those three things, you won't be able to recover your data from the Sync Server.

Question owner

Dear the-edmeister, thanks for answering. Since I don’t have any other device synced how can I find a Sync or a Recovery Key? Thanks in advance.

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24398 answers

That "key" is in Firefox on devices linked with that Sync account. Since you only had one device setup, and have completely removed Firefox from that device your Sync key is gone. Without that key your data is useless, it is the encryption algorithm for your data while that data is off your devices.