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how do I remove ask.com

Posted

I have ask.com as a search engine. I tried deleting by uninstalling it but it is still there although uninstalled. I have uninstalled Firefox butt it comes back when I reload it. I am asking this question as a last resort as if I can't get rid of it I will start using Safari for my internet

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • Google Update
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.2 r202
  • 4.1.10329.0
  • Picasa plugin
  • NPWLPG
  • GEPlugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Hi geohod, try the Chosen solution by cor-el from the next link : https://support.mozilla.org/en-US/questions/926741

thank you

dumdidadida 172 solutions 1436 answers

Additionally, the Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

If the problem persists, you can right-click the taskbar > Start Task Manager, click the Processes tab > Show processes from all users. You can then search online for suspicious Image Name and try uninstalling the external Windows program behind the suspicious name via Start menu or Windows Control Panel > Programs and Features, or at least make settings changes in the external Windows program. The dedicated security forums will be helpful:

http://www.bleepingcomputer.com/forums/forum79.html

http://www.spywarewarrior.com/index.php

http://www.spywareinfoforum.com/

http://www.wilderssecurity.com/

Modified by dumdidadida

EricFromAsk.com 1 solutions 21 answers

Hi Geohod - while the above solutions are helpful, I can make it a lot easier for you. To remove Ask.com search tools from Firefox, just follow the instructions we publish right here on our site:

http://bit.ly/TZnYpC 

If you need any other support, our team would love to hear from you via this link:

http://help.ask.com

Best regards, Eric Ask.com

Modified by EricFromAsk.com

danielh58 0 solutions 1 answers

This reply from a representative of Ask.com requires that I click on a link with suffix .ly.

What country is that?

Why am I going to click on a link like that from a corporation that installs itself into my browser without explicit intent?

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96757 answers

That is one of the sites that offer the possibility to make tiny URLs.

You will arrive here:

zuary 0 solutions 1 answers

Does anyone expect me to run a "removal utility" (and restart my pc) from a vendor that plants a search engine into my browser without any removal option at all but its' own removal utility that I find after putting much efforts to find? Has anyone found more reliable solution?