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gmail cookiemismatch

Posted

I just did a new install of Firefox 16. When I try to sign in to google (for gmail), I get an error message "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I am set to allow all cookies and have specifically allowed google.com. the only other solution I find on help is to create a new profile. Since I installed Firefox 30 minutes ago, I can't see why that would be necessary. Can someone explain why Firefox seems to have a problem with gmail accounts and whether there is a simpler (and more logical) fix?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • GEPlugin
  • 4.1.10329.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
avast! WebRep
7.0.1466
false
wrc@avast.com
Symantec VIP Access Add-On
2.0.2.0
false
VIP@verisign.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.search.openintab
true
browser.startup.homepage
http://news.google.com/nwshp?hl=en&tab=wn
browser.startup.homepage_override.buildID
20121010144125
browser.startup.homepage_override.mstone
16.0.1
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
16.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104314
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2476
Driver Date
8-9-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

hello jparton3, please try to clear the cache & cookies from google.com and reload the page - usually this is enough to fix the issue.