i have current version however, many websites state I need to update as I have an older version.
specifically, quickbooks online and facebook
Additional System Details
This happened
Every time Firefox opened
This started when...
two week ago
Installed Plug-ins
- Shockwave Flash 11.4 r402
- Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Google Update
- npsitesafety
- np-mswmp
- Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
- MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
- Fun Web Products Plugin Stub for 32-bit Windows
- npsdcwc.dll
- 4.1.10329.0
- RealJukebox Netscape Plugin
- RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
- RealPlayer(tm) HTML5VideoShim Plug-In
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- 15.0.0.198
- RadioPI Plugin Stub for 32-bit Windows
- Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- DRM Netscape Network Object
- DRM Store Netscape Plugin
- Npdsplay dll
- Rhapsody Player Engine Plugin
Application
- User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 GTB7.1 ( .NET CLR 3.5.30729) FBSMTWB
More Information
Helpful Reply
Hello katpollock. Your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.8
see your user agent:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 GTB7.1 ( .NET CLR 3.5.30729) FBSMTWB
in the next link see how to reset user agent : Websites say that Firefox is outdated or incompatible even though it's the latest version
see also the next page about Fast Browser Search (FBSMTWB in the user agent).
http://help.fastbrowsersearch.com/
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.
Modified
Helpful Reply
hello katpollock, apparently firefox is reporting a wrong user agent to websites & identifies itself as firefox 3.6.8 - please reset the user agent string as it is described in the following support article: Websites say that Firefox is outdated or incompatible even though it's the latest version
please also uninstall any toolbars you don't need since they can cause additional problems: Remove a toolbar that has taken over your Firefox search or home page