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i have current version however, many websites state I need to update as I have an older version.

katpollock
katpollock
Posted

specifically, quickbooks online and facebook

Additional System Details

This happened

Every time Firefox opened

This started when...

two week ago

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • npsitesafety
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Fun Web Products Plugin Stub for 32-bit Windows
  • npsdcwc.dll
  • 4.1.10329.0
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.0.198
  • RadioPI Plugin Stub for 32-bit Windows
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Rhapsody Player Engine Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 GTB7.1 ( .NET CLR 3.5.30729) FBSMTWB

More Information

Close
ideato
ideato
  • Top 25 Contributor
616 solutions 4258 answers
Posted

Helpful Reply

Hello katpollock. Your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.8

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 GTB7.1 ( .NET CLR 3.5.30729) FBSMTWB

in the next link see how to reset user agent : Websites say that Firefox is outdated or incompatible even though it's the latest version

see also the next page about Fast Browser Search (FBSMTWB in the user agent).

http://help.fastbrowsersearch.com/


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Modified by ideato

philipp
philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers
Posted

Helpful Reply

hello katpollock, apparently firefox is reporting a wrong user agent to websites & identifies itself as firefox 3.6.8 - please reset the user agent string as it is described in the following support article: Websites say that Firefox is outdated or incompatible even though it's the latest version

please also uninstall any toolbars you don't need since they can cause additional problems: Remove a toolbar that has taken over your Firefox search or home page