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Left mouse pad not clicking/working after scrolling in firefox ,freezes this button what will fix the problem? only happends in firefox

Posted

Left mouse pad not clicking/working after scrolling in firefox ,freezes this button and only right click will anywhere . Its almost as if the left button is frozen as sometimes when I move around the keypad I see the scroll button move up and down and I can not unclick it. Only restarting computer fixes issue.

The issue is only happening in firefox. I have been using opera with absolutely no touchpad issues. I love firefox and would love to use it but restarting my computer multiple times a day is not cutting it for me.

I have a dell xps 14z I am using firefox 15.0.1 .

Additional System Details

This happened

Every time Firefox opened

This started when...

After my synapsis touchpad updated and a new update of firfox

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10516.0
  • Facebook Video Calling Plugin
  • NPWLPG
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Bing Bar
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Add to Amazon Wish List Button
1.10
true
amznUWL2@amazon.com
Bing Bar
6.0
false
msntoolbar@msn.com
Default Manager
2.2
false
{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}
Search Helper Extension
1.0
false
{27182e60-b5f3-411c-b545-b44205977502}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.sessionstore.restore_on_demand
false
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.onTop
false
extensions.lastAppVersion
15.0.1
font.name.serif.x-western
Tahoma
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1350621630
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics 3000
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
8.15.10.2696
Driver Date
3-19-2012
Adapter Description (GPU #2)
NVIDIA GeForce GT 520M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x1050
Adapter RAM (GPU #2)
1024
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.12.6886
Driver Date (GPU #2)
6-8-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

finitarry 157 solutions 2175 answers

Helpful Reply

Do you mean that you have two touchpads? That is unusual. Incidentally, a mouse pad is a special mat that has a surface that allows the mouse ball to roll rather than skidding.

Could it be that you have a stuck key on your keyboard? I have been told that a stuck Ctrl key can cause problems with scrolling.

Modified by finitarry

Question owner

No I mean that the two buttons below the track pad are causing the issues. So I will be using the touchpad to scroll and then I will go to left lick an item using the bottom right below my track pad similar to the left click on an actual mouse. It does not work. I am using a laptop and no keys are pressed in.

finitarry 157 solutions 2175 answers

Are the drivers for the touchpad up to date? I cannot think of anything else that would cause a problem like that.

cor-el
  • Top 10 Contributor
  • Moderator
10746 solutions 96695 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Try to modify the ui.trackpoint_hack.enabled pref on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work better.
Close and restart Firefox after changing the ui.trackpoint_hack.enabled pref.

Modified by cor-el

doinkdoink 0 solutions 1 answers

Helpful Reply

I have the same problem on win7 pro 64 bit, on an HP laptop with a built-in synaptics touch-pad mouse (driver 15.3.29.0, which is the most recent one supported by HP and Synaptics). Yes, all drivers and OS patches are up to date, as are the Firefox plugins (FF 19.0.2)...and this problem has persisted for over 9 months on my system.

Doesn't seem to matter what other applications I'm using, and once the left-mouse button is "locked up" the following occur in addition to the obvious navigation/usability issues:

  • windows' screen saver timeout is locked up as well
  • the synaptics pointing device utility will not start
  • explorer taskbar auto-hide function doesn't work (taskbar stays hidden all the time)
  • explorer may get confused about input focus across windows

I've done a lot of experimentation with this issue, and it is almost certainly an interaction with the Synaptics driver. External mice continue to work fine through all problems. If I want to give up the Synaptics features and run on a commodity mouse driver, all the symptoms go away.

There appear to be two work-arounds:

  1. put laptop in suspend, then resume (always works) OR
  2. kill the two FlashPlayerPlugin tasks (via Windows' Task Manager...sometimes works)

Note, sometimes just using windows-tab and the right-mouse button to change input focus can temporarily unlock the left-mouse button as well. But this may take 2 minutes or more, and only works occasionally.

Modified by doinkdoink