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firefox crashes when opening a new window

Posted

Firefox opens normally and runs properly -- until I close all its windows. When zero windows are present, and I return to Firefox and ask for a new window, Firefox hangs. To resolve the problem I must Force Quit the app, which generates a crash report to Apple. Occasionally Firefox has crashed on its own and generated a crash report to Mozilla, but this is rare. I have tried disabling all add-ons, but that had no effect.

As long as there is at least one Firefox window open, the app functions normally. This problem only occurs when going from zero windows to one window.

Chosen solution

After checking each add-on, Beef Taco was identified as the cause of the problem.

Read this answer in context 0

Additional System Details

Crash ID

c9335692-3085-44d7-bebd-8a2012121013, de421075-bb4a-424e-beb0-f47e12121013

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • WebEx64 General Plugin Container Version 203
  • Microsoft Office for Mac SharePoint Browser Plug-in

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Beef Taco (Targeted Advertising Cookie Opt-Out)
1.3.7
true
john@velvetcache.org
BetterPrivacy
1.68
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Collusion
0.16.3
true
jid1-F9UJ2thwoAm5gQ@jetpack
DoNotTrackPlus
2.2.1.611
true
donottrackplus@abine.com
Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Ghostery
2.8.3
true
firefox@ghostery.com
GoogleSharing
0.22
true
googlesharing@extension.thoughtcrime.org
HTTPS-Everywhere
3.0.1
true
https-everywhere@eff.org
It's All Text!
1.6.4
true
itsalltext@docwhat.gerf.org
MAFIAAFire: ThePirateBay Dancing!
0.2.2.23.17022012
true
thepiratebay@mafiaafire.com
Modify Headers
0.7.1.1
true
{b749fc7c-e949-447f-926c-3f4eed6accfe}
NoScript
2.5.7
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Reddit Enhancement Suite
4.1.2
true
jid1-xUfzOsOFlzSOXg@jetpack
Saved Password Editor
2.6.3
true
savedpasswordeditor@daniel.dawson
Test Pilot
1.2.2
true
testpilot@labs.mozilla.com
Web Developer
1.2.2
true
{c45c406e-ab73-11d8-be73-000a95be3b12}
AllMyTube
3.0.0.2
false
{AFC4D939-F57F-45D7-9364-C3A010D73046}
Anonymizer Nevercookie
0.1
false
supersecret187@nyms.net
Redirect Remover
2.6.4
false
{fe0258ab-4f74-43a1-8781-bcdf340f9ee9}
RequestPolicy
0.5.27
false
requestpolicy@requestpolicy.com
WOT
20120926
false
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.casesensitive
1
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
99
browser.link.open_newwindow
2
browser.places.createdSmartBookmarks
true
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.privatebrowsing.dont_prompt_on_enter
true
browser.startup.homepage
browser.startup.homepage_override.buildID
20121010144125
browser.startup.homepage_override.mstone
16.0.1
browser.tabs.insertRelatedAfterCurrent
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.max_script_run_time
20
extensions.lastAppVersion
16.0.1
general.autoScroll
false
layers.acceleration.disabled
true
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
network.protocol-handler.external.aliph
true
network.protocol-handler.warn-external.aliph
false
places.database.lastMaintenance
1350235998
places.history.expiration.transient_current_max_pages
104858
places.last_vacuum
1289800817
print.macosx.pagesetup
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT…
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
true
print.print_bgimages
true
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_footerleft
print.print_footerright
print.print_headerleft
print.print_headerright
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size
131072
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x10de
Device ID
0x fd5
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine -- 2.1 NVIDIA-8.0.61
GPU Accelerated Windows
0
AzureBackend
quartz
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Try to repair the disk permissions:

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)


You can also check for problems with the localstore.rdf file.

Question owner

Disk permissions and plist file did not help. Resetting Firefox did clear the problem, although with the collateral damage of having to set things up again. Better to be working than not, but I don't know what caused the problem or whether it will come back.

Chosen Solution

After checking each add-on, Beef Taco was identified as the cause of the problem.