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In the "About Firefox" window, the "Restart to Update" button is always shown, but does not work.

Posted

If i press it it will restart Firefox, but will not have updated it. I always have to manually upgrade Firefox, but even then About Firefox screen says Restart to Update

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • 5.1.10411.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DivX Web Player version 2.0.2.40
  • Foxit Reader Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Download Statusbar
0.9.10
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
Fasterfox Lite
3.9.9Lite
true
FasterFox_Lite@BigRedBrent
Ghostery
2.8.3
true
firefox@ghostery.com
HTTPS-Everywhere
3.0.0
true
https-everywhere@eff.org
Menu Editor
1.2.7
true
{EDA7B1D7-F793-4e03-B074-E6F303317FB0}
NoScript
2.5.6
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Readability
2.4
true
{6005d9b1-d115-485a-a92a-3f6453ca3fe2}
Reddit Enhancement Suite
4.1.2
true
jid1-xUfzOsOFlzSOXg@jetpack
Scriptish
0.1.8
true
scriptish@erikvold.com
Vacuum Places Improved
1.2
true
VacuumPlacesImproved@lultimouomo-gmail.com
DownloadHelper
4.9.10
false
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Mozilla Labs: Prospector - about:profile
1
false
aboutProfile@prospector.labs.mozilla
StumbleUpon
4.14
false
{AE93811A-5C9A-4d34-8462-F7B864FC4696}
UnPlug
2.052
false
unplug@compunach
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
76800
browser.cache.disk.smart_size.enabled
false
browser.cache.disk.smart_size.first_run
false
browser.history_expire_days.mirror
180
browser.places.importDefaults
false
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.privatebrowsing.dont_prompt_on_enter
true
browser.search.update
false
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20121005155445
browser.startup.homepage_override.mstone
16.0
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.loadDivertedInBackground
true
browser.tabs.warnOnClose
false
dom.max_chrome_script_run_time
40
dom.max_script_run_time
40
extensions.lastAppVersion
16.0
gfx.direct3d.prefer_10_1
true
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
network.dnsCacheEntries
512
network.dnsCacheExpiration
3600
network.http.max-connections
40
network.http.max-connections-per-server
16
network.http.max-persistent-connections-per-proxy
12
network.http.pipelining
true
network.http.pipelining.firstrequest
false
network.http.pipelining.maxrequests
6
network.http.pipelining.ssl
true
network.http.proxy.pipelining
true
network.prefetch-next
false
places.database.lastMaintenance
1349909912
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1296182642
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.popups.disable_from_plugins
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 4800 Series
Vendor ID
0x1002
Device ID
0x9442
Adapter RAM
512
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.970.100.3000
Driver Date
7-3-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4800 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

dumdidadida 172 solutions 1436 answers

Hi,

Please try this, ideally from an Administrator account: Search for all instances of updates.xml, right-click each instance > Open file location, check if it's related to Firefox and delete it along with the whole updates folder which would be usually present in the same location.

Updates reported when running newest version

markAlpha 0 solutions 10 answers

That is such an annoying problem. No matter how many times I delete the files the button still comes back and won't work properly. Often I even have to manually download the update if its a full version update. It's pathetic they haven't fixed this problem.

Goldie01 0 solutions 3 answers

Mine won't even "restart"...I have to manually restart it myself...as a matter of fact, I'm presently using another browser to respond to this.

Modified by Goldie01

Basically a Beginner 0 solutions 4 answers

Helpful Reply

I had this same problem and discovered today that the reason is because I do not often log on as Administrator and it appears Firefox won't update from my non-administrator ID. (I have a separate Administrator account set up on my computer so I don't inadvertently do something terrible.)

When I logged on as Administrator and went to Firefox>Help>About Firefox (for me, 16.0.0.2), it had already started updating itself to 17.whatever. Restart to Update appeared again, and when I clicked it, Firefox updated itself to 18.0.1 and now shows a Check for Updates button, which returns that Firefox is up-to-date.

I hope this helps some of you.

markAlpha 0 solutions 10 answers

Helpful Reply

I remember trying another account because I have a similar setup, where I use a non-admin account for daily use and have an admin account for incidental purposes. I am not sure, but I think I tried a different, new account that had similar non-admin rights and the problem also did not recreate, so I think I suspected that there was something wrong with the win profile, but I never figured it out and didn't want to redo the profile.

I am quite sure I totally deleted firefox and all it's associated files at one time with no avail. I even also tried the Firefox reset feature but that didn't fix anything and only provided additional headache because it deleted all add-ons, their associated data, and all other settings. Not really all that great an outcome, if you ask me.

Long story short, If someone wants to verify that an additional non-admin account also has the problem that would be great. I don't have the time at the moment.

Question owner

I have since realized that admin privileges are part of the cause of this, as shihinma suggested. Running Firefox as an administrator allows it to do the update normally. I take it this isn't normal behavior?

I'm not sure I want to create a new Windows profile, as markAlpha suggested might help, as that seems like a big fix for a small problem. I may try creating another non-admin account, and see if the problem persists there, just out of curiosity.

Question owner

Although, now that I look at it, as of 18.0.1 it no longer shows the "Restart to Update" button, and in fact says "Firefox is up to date" when I check for updates. Whether this is a fluke, and the problem will return with the FF19 update is yet to be seen, but there seems to have been some level of improvement.

Goldie01 0 solutions 3 answers

As for me....If I get to my page in Facebook & try to click on something, I get: 'Not Responding' & then it "freezes up". I really don't know what to do, I've tried all the things that they said to try & nothing.

Goldie01 0 solutions 3 answers

Today, Thursday....Firefox is doing great!!!!! YEA!!!! Maybe it will be ok now?