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i have a window vista 64 laptop and unable to download all documents


when i get a document from email or go to a site i cannot download anything, this started happening 3 days ago...

Additional System Details

This happened

Every time Firefox opened

This started when...

3 days ago

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • My Web Search Plugin Stub for 32-bit Windows
  • Motive Plugin for Mozilla Browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:8.0.1) Gecko/20100101 Firefox/8.0.1

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Please update to Firefox 15.0.1. Update Firefox to the latest version

After doing that, Reset Firefox.Reset Firefox – easily fix most problems