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When entering a search topic, the response is "Proctectedsearch can not reach server"

Posted

Entering a web address works. Entering a topic to search for does not.

Chosen solution

That sounds suspicious. Some add-on or service might have taken over your normal address bar search.

Is it true (as your browser reported to the forum software) that you are running Firefox 10.0? That version was released on January 31, 2012 and contains numerous publicly disclosed security vulnerabilities. You should update if you can. If Help > About Firefox > Check for Updates says there are no updates available for you, that's a different problem.

Back to your search issue. Try this add-on to reset your search providers to the default. If it changes back, look for a rogue extension.

(1) Search Reset: https://addons.mozilla.org/firefox/addon/searchreset/

(2) Extensions:

orange Firefox button or classic Tools menu > Add-ons > Extensions category

Basically, disable everything non-essential and restart. Take nothing for granted, because malware providers may use names like Mozilla, Firefox, and other software publishers and popular websites in the names of rogue extensions.

Any luck?

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 4.1.10329.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

jscher2000
  • Top 10 Contributor
2368 solutions 20957 answers

Chosen Solution

That sounds suspicious. Some add-on or service might have taken over your normal address bar search.

Is it true (as your browser reported to the forum software) that you are running Firefox 10.0? That version was released on January 31, 2012 and contains numerous publicly disclosed security vulnerabilities. You should update if you can. If Help > About Firefox > Check for Updates says there are no updates available for you, that's a different problem.

Back to your search issue. Try this add-on to reset your search providers to the default. If it changes back, look for a rogue extension.

(1) Search Reset: https://addons.mozilla.org/firefox/addon/searchreset/

(2) Extensions:

orange Firefox button or classic Tools menu > Add-ons > Extensions category

Basically, disable everything non-essential and restart. Take nothing for granted, because malware providers may use names like Mozilla, Firefox, and other software publishers and popular websites in the names of rogue extensions.

Any luck?

Question owner

The search reset gave me the opertunity to select Google which I did. This solved my problem. Many thanks for your help.