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downloaded the new update but it just doesn't get installed. why do you think that is?

Posted

I opened firefox and I saw the message that it is outdated and needed to be upgraded. I did so, but there was no "install new firefox" image on my screen. I went back, downloaded it again with no success.

Additional System Details

This happened

Every time Firefox opened

This started when...

yesterday

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Picasa plugin.
  • DivX Web Player version 1.4.0.233
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • RealPlayer Plugin
  • Office Live Update v1.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.1 r102

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.7; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

More Information

I opened firefox and I saw the message that it is outdated and needed to be upgraded. I did so, but there was no "install new firefox" image on my screen. I went back, downloaded it again with no success.

Michael Verdi
  • Administrator
  • Moderator
107 solutions 739 answers

Sorry to hear that. You should be able to just download and install a fresh copy from mozilla.org/firefox The complete instructions are in this article - How to download and install Firefox on Mac

cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

Helpful Reply

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.