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I use Windows 7 enterprise edition, and I have not been able to make Firefox on my machine. As soon as I open a website, it becomes unresponsive

Posted

Since 6 months, as soon as I open Firefox and type in a website, it just freezes. Its stops loading the website and also the whole firefox window freezes : it does not minimize and neither it pop backs. I have tried all the resolutions provided but none of them work for me. Really bad. If soon this does not resolve, I will trash out Firefox permanently from my laptop - though I do not want to do this :(

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.92 Safari/537.4

More Information

Application Basics
Name
Firefox
Version
17.0a2
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/17.0 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Feedback
1.1.2
true
testpilot@labs.mozilla.com
HP Smart Web Printing
4.60
false
smartwebprinting@hp.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121008042009
browser.startup.homepage_override.mstone
17.0a2
extensions.lastAppVersion
17.0a2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1349831159
places.history.expiration.transient_current_max_pages
84960
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2279
Driver Date
1-7-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
2/5 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Michael Verdi
  • Administrator
  • Moderator
107 solutions 739 answers

Can you try resetting Firefox and letting us know if that works?

  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open. That's it – you're done!

Details here - Reset Firefox – easily fix most problems

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

Question owner

Hello Verdi and Cor-el, I did exactly the same as suggested by both of you and still I see the Firefox window becomes totally unresponsive - cannot minimize or maximize. Moreover I can also cannot use "Alt+Tab" to move to this window.

Whereas Chrome and IE have no issues at all. I have even tried uninstalling and re-installing the Browser but of no help. Any more clues ? Thanks for your help. Regards Harpreet

dragonmonkey420 0 solutions 9 answers

Does the window show that it is unresponsive? Is Flash running in a separate process during this time (bring up Task Manager by left clicking the task bar and clicking on task manager)?

When you say you have tried other browsers.. do you mean before hand or tried after Firefox failed? Because the way you have described this (minus the alt +tab) sounds like the new infamous flash bug that makes ALL browsers pause while flash day dreams every so many seconds.

Question owner

Hello,

I tried looking at the task manager, I found no "Flash" process was running.

Should I look for some specific process which represents flash ?

Regards Harpreet

dragonmonkey420 0 solutions 9 answers

no that was it. Whenever my firefox would be unresponsive [for a few seconds] it would be using 0% cpu and there would be two instances of flash running. It wouldn't say it's not responding, but wouldn't respond until i waited or killed the flash processes.

Sorry I'm not much help but at least we eliminated the flash bug possibility. Good luck finding your answer, that is such a bummer. I'll try and help find some answers, but i'm not tech savvy :S

Question owner

No Issues. Anyways thanks for jumping in. :)