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Why has sync stopped working for all my firefox browsers everywhere at the same time?

Posted

A few weeks ago all my Firefox browsers everywhere failed to sync. I thought this was a temporary problem with the servers, but still nothing is working. Was there some meltdown of the sync service or something. I cannot find any relevant information anywhere on what is going on.

Additional System Details

This happened

Every time Firefox opened

This started when...

a few weeks ago

Installed Plug-ins

  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • LogMeIn, Inc. Remote Access Components
  • 5.1.10411.0
  • Shockwave Flash 11.1 r102
  • Provides DNS Service Discovery support
  • ActiveTouch General Plugin Container Version 105
  • Winamp Application Detector
  • VMware Remote Console and Client Integration Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

"Sync encountered an error while syncing: Unknown error. Sync with automatically retry this action."
Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
DNSSD for Firefox
1.0.4
true
bonjourfoxy@bonjourfoxy.net
Google Web Toolkit Developer Plugin for Firefox
1.0.11251
true
gwt-dev-plugin@google.com
IDS_SS_NAME
IDS_SS_VERSION
true
{D19CA586-DD6C-4a0a-96F8-14644F340D60}
LogMeIn, Inc. Remote Access Plugin
1.0.0.932
true
LogMeInClient@logmein.com
Test Pilot
1.2.2
true
testpilot@labs.mozilla.com
Bonjour Extension for Firefox
1.0
false
bonjour4firefox@apple.com
Skype Click to Call
5.6.0.8442
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
3
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
browser.tabs.loadInBackground
false
dom.disable_open_during_load
false
extensions.lastAppVersion
13.0.1
font.internaluseonly.changed
true
font.name.serif.x-western
Lucida Sans Unicode
gfx.blacklist.suggested-driver-version
10.6
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1349126073
places.history.expiration.transient_current_max_pages
104858
places.last_vacuum
1295366813
print.print_printer
CK16 - HP Universal Printing PCL 6 (v5.1)
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_bgcolor
false
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_bgimages
false
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_command
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_downloadfonts
false
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_edge_bottom
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_edge_left
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_edge_right
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_edge_top
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_evenpages
true
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_footercenter
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_footerleft
&PT
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_footerright
&D
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_headercenter
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_headerleft
&T
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_headerright
&U
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_in_color
true
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_margin_bottom
0.5
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_margin_left
0.5
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_margin_right
0.5
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_margin_top
0.5
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_oddpages
true
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_orientation
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_page_delay
50
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_paper_data
1
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_paper_height
11.00
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_paper_size_type
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_paper_size_unit
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_paper_width
8.50
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_reversed
false
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_scaling
1.00
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_shrink_to_fit
true
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_to_file
false
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_unwriteable_margin_bottom
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_unwriteable_margin_left
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_unwriteable_margin_right
0
print.printer_CK16_-_HP_Universal_Printing_PCL_6_(v5.1).print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI FirePro 2260
Vendor ID
0x1002
Device ID
0x95cf
Adapter RAM
256
Adapter Drivers
atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.632.1.2000
Driver Date
8-17-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (6.1.7600.16972)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

Question owner

OK, things seem to have gone from bad to disaster. I seem to have lost all of my bookmarks. There are years and years of bookmarks that have been painstakingly organized and now they are gone.

It is becoming really obvious that people at Mozilla just do not care about the effort people put into collecting, organizing and managing their bookmarks. This support forum is a total joke because there just is no support. The whole sync feature is a really cruel hoax.

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

You should still have JSON backups in the bookmarkbackups folder that you can use to restore the bookmarks.
You may need to disable (unlink) the computer to avoid losing the bookmarks another time.

See "Restoring bookmarks from backup":

Helpful Reply

I looked at the JSON backups, and they are all empty, which is when I realized this has escalated from a serious inconvenience to a full-blown disaster.

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Any luck with trying to restore a previous version of either places.sqlite or an older JSON backup?

Woonjas 0 solutions 2 answers

I'm in the same boat. This error has been popping up for a while and apparently long enough for the last good backups to be overwritten with nothing ...

My only hope now is to find a recent PC/VM backup that still contains all bookmarks.

I am not pleased to say the least.

Modified by Woonjas

deesto 0 solutions 3 answers

Same problem here. All of my Firefox instances not only stopped syncing, but dropped all of my bookmarks, all at the same time. I actually had a browser open in Windows 7 when this happened, and noticed that at the same time the sync error first occurred, my bookmarks toolbar went completely blank. As soon as I noticed, I followed all of the recommended procedures, but all resulted in the same blank bookmarks, including downloading a third-party places management add-on that was recommended by Mozilla (which is strange, since they did'nt develop the add-on and could easily add adequate management themselves), but this does nothing to mitigate problems that have already occurred.

It's pretty frustrating in all. And to top it off, I can't get rid of the stupid sync failure notification in my Ubuntu Firefox browser, after performing all the recommended steps. Clearly _something_ must have changed recently?

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Try to disconnect from Sync, quit Firefox, delete places.sqlite, restart Firefox, and re-set up Sync.

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.


  • bug 817445 - Bookmarks have disappeared and no new bookmarks can be created

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

deesto 0 solutions 3 answers

Thanks, but I'd already seen those suggestions and have tried them multiple times.