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login boxes are missing

Posted

when trying to use a website that needs an ID and password, neither box is showing and cant click into the area to enter login id and password

Modified by cor-el

Chosen solution

It looks that the login input fields are added via JavaScript and the input fields are a Flash object.

So if you do not see them then check that you aren't blocking JavaScript and that Flash is working properly.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Read this answer in context 1

Additional System Details

Sites Affected

https://idp.northstarmls.com/idp/Authn/UserPassword

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Inte IPT Web API
  • Intel WebAPI Updater - Installs and updates Intel WebAPIs
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

More Information

Application Basics
Name
Firefox
Version
4.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Trend Micro NSC Firefox Extension
5.82.0.1018
false
{22C7F6C6-8D67-4534-92B5-529A0EC09405}
XFINITY Constant Guard Protection Suite
1.12.829.1
true
idvaultaddin@whitesky
Norton Toolbar
2011.7.9.4
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Symantec Intrusion Prevention
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Modified Preferences
Name
Value
accessibility.blockautorefresh
true
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://xfinity.comcast.net/
browser.startup.homepage_override.buildID
20110413222027
browser.startup.homepage_override.mstone
rv:2.0.1
dom.disable_open_during_load
false
extensions.lastAppVersion
4.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1349371223
places.history.expiration.transient_current_max_pages
93838
print.print_printer
Canon MF8300C Series UFRII LT
print.printer_Canon_MF8300C_Series_UFRII_LT.print_bgcolor
true
print.printer_Canon_MF8300C_Series_UFRII_LT.print_bgimages
true
print.printer_Canon_MF8300C_Series_UFRII_LT.print_command
print.printer_Canon_MF8300C_Series_UFRII_LT.print_downloadfonts
false
print.printer_Canon_MF8300C_Series_UFRII_LT.print_edge_bottom
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_edge_left
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_edge_right
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_edge_top
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_evenpages
true
print.printer_Canon_MF8300C_Series_UFRII_LT.print_footercenter
print.printer_Canon_MF8300C_Series_UFRII_LT.print_footerleft
&PT
print.printer_Canon_MF8300C_Series_UFRII_LT.print_footerright
&D
print.printer_Canon_MF8300C_Series_UFRII_LT.print_headercenter
print.printer_Canon_MF8300C_Series_UFRII_LT.print_headerleft
&T
print.printer_Canon_MF8300C_Series_UFRII_LT.print_headerright
&U
print.printer_Canon_MF8300C_Series_UFRII_LT.print_in_color
true
print.printer_Canon_MF8300C_Series_UFRII_LT.print_margin_bottom
0.5
print.printer_Canon_MF8300C_Series_UFRII_LT.print_margin_left
0.5
print.printer_Canon_MF8300C_Series_UFRII_LT.print_margin_right
0.5
print.printer_Canon_MF8300C_Series_UFRII_LT.print_margin_top
0.5
print.printer_Canon_MF8300C_Series_UFRII_LT.print_oddpages
true
print.printer_Canon_MF8300C_Series_UFRII_LT.print_orientation
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_page_delay
50
print.printer_Canon_MF8300C_Series_UFRII_LT.print_paper_data
1
print.printer_Canon_MF8300C_Series_UFRII_LT.print_paper_height
11.00
print.printer_Canon_MF8300C_Series_UFRII_LT.print_paper_size_type
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_paper_size_unit
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_paper_width
8.50
print.printer_Canon_MF8300C_Series_UFRII_LT.print_reversed
false
print.printer_Canon_MF8300C_Series_UFRII_LT.print_scaling
1.00
print.printer_Canon_MF8300C_Series_UFRII_LT.print_shrink_to_fit
true
print.printer_Canon_MF8300C_Series_UFRII_LT.print_to_file
false
print.printer_Canon_MF8300C_Series_UFRII_LT.print_unwriteable_margin_bottom
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_unwriteable_margin_left
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_unwriteable_margin_right
0
print.printer_Canon_MF8300C_Series_UFRII_LT.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
8086
Device ID
0102
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2418
Driver Date
6-10-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789, font cache n/a)
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.611)
GPU Accelerated Windows
1/1 Direct3D 10

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96777 answers

Chosen Solution

It looks that the login input fields are added via JavaScript and the input fields are a Flash object.

So if you do not see them then check that you aren't blocking JavaScript and that Flash is working properly.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
jscher2000
  • Top 10 Contributor
2366 solutions 20923 answers

And the form is in an iframe hosted on a different server. Very strange.

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96777 answers

If the Flash plugin is disabled then I get normal input fields with autocomplete=off, so the script is able to workaround that.

Question owner

This worked - thanks