X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

cannot update from 3.16 to latest version firefox crashes

Posted

I have a Lenovo computer less than one year old running windows 7, 64 bit....I am running 3.6.14 because.... ( drum roll please) I had the 3.16 version and then when firefox 4 came out, I tried it and hated it, so went back ( after searching and finding file for old version) installed and kept it, then my daughter insists for security I update to 15.1 version, so yesterday I tried this, and it began crashing crashing crashing. She told me to take out all previous mozilla files, versions, I did, still crashing, then told me to try to install lower versions, I tried 5, 6, 7, 9, 11, 15 ALL to NO AVAIL! would not open unless in safe mode, even then wouldn't open after the higher version. I do NOT KNOW what else to do!! I am finally back to using the old version 3.6.14 only because I still had it on a flash drive and could find no other doorway into mozilla , I tried reinstalls ( and yes, logged out, turned off computer, back in, each time I uninstalled and reinstalled) spent hours trying to make it happen, apparently I cannot upgrade at all because its not working. I need to know step by step how to get to latest version but without losing all my bookmarks etc, I spent years getting those and my addons.

Chosen solution

So Firefox 15.0.1 will only open in Safe Mode?

Let's the the following:

Download Firefox 15.0.1 from www.getfirefox.com, and install it over Firefox 3.6 (your daughter is right, running that old of a version is leaving your information at risk).

If it still crashes, try to disable Hardware Acceleration: Turning off hardware acceleration

Finally, if that doesn't work, try to Reset Firefox, Reset Firefox – easily fix most problems

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

yesterday when I tried to update to 15.1 or altest version

Installed Plug-ins

  • Default Plug-in
  • Shockwave Flash 11.2 r202
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14

More Information

Application Basics
Name
Firefox
Version
3.6.14
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AnyColor
0.3.3
true
anycolor.pavlos256@gmail.com
Toolbar Buttons
1.0
true
{03B08592-E5B4-45ff-A0BE-C1D975458688}
WOT
20120926
false
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Personas
1.6.2
true
personas@christopher.beard
Default Theme Engine - Personas Interactive
1.6.2.8
true
btpersonas@brandthunder.com
Free YouTube Download (Free Studio) Menu
1.0.10
false
{ACAA314B-EEBA-48e4-AD47-84E31C44796C}
Browser Backgrounds
5.4
true
{3e0c7f3a-3f50-4730-beb5-4a9a10e2831c}
Font Size
0.1.20100123.1
false
fontsize@firefox.clarisblue.com
Theme Font & Size Changer
5.4
false
{f69e22c7-bc50-414a-9269-0f5c344cd94c}
Protect My Choices
1.0.3
false
{dc501fe1-520b-41f2-9421-ecbb2e7f0255}
IncrediMail MediaBar 2 Community Toolbar
3.12.2.3
false
{d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0}
I Want This
0.80.43
false
crossriderapp2258@crossrider.com
Web Assistant
2.0.0.457
false
{336D0C35-8A85-403a-B9D2-65C292C39087}
Java Console
6.0.33
false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
false
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
avast! WebRep
7.0.1466
true
wrc@avast.com
Yahoo! Toolbar
2.4.8.20120412011105
false
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.yahoo.com
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
rv:1.9.2.14
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
3.6.14
font.size.variable.x-western
18
keyword.URL
http://www.google.com/search?q=
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
places.last_vacuum
1349355972
print.print_printer
Brother HL-2270DW series
print.printer_Brother_HL-2270DW_series.print_bgcolor
false
print.printer_Brother_HL-2270DW_series.print_bgimages
false
print.printer_Brother_HL-2270DW_series.print_command
print.printer_Brother_HL-2270DW_series.print_downloadfonts
false
print.printer_Brother_HL-2270DW_series.print_edge_bottom
0
print.printer_Brother_HL-2270DW_series.print_edge_left
0
print.printer_Brother_HL-2270DW_series.print_edge_right
0
print.printer_Brother_HL-2270DW_series.print_edge_top
0
print.printer_Brother_HL-2270DW_series.print_evenpages
true
print.printer_Brother_HL-2270DW_series.print_footercenter
print.printer_Brother_HL-2270DW_series.print_footerleft
&PT
print.printer_Brother_HL-2270DW_series.print_footerright
&D
print.printer_Brother_HL-2270DW_series.print_headercenter
print.printer_Brother_HL-2270DW_series.print_headerleft
&T
print.printer_Brother_HL-2270DW_series.print_headerright
&U
print.printer_Brother_HL-2270DW_series.print_in_color
true
print.printer_Brother_HL-2270DW_series.print_margin_bottom
0.5
print.printer_Brother_HL-2270DW_series.print_margin_left
0.5
print.printer_Brother_HL-2270DW_series.print_margin_right
0.5
print.printer_Brother_HL-2270DW_series.print_margin_top
0.5
print.printer_Brother_HL-2270DW_series.print_oddpages
true
print.printer_Brother_HL-2270DW_series.print_orientation
0
print.printer_Brother_HL-2270DW_series.print_pagedelay
500
print.printer_Brother_HL-2270DW_series.print_paper_data
1
print.printer_Brother_HL-2270DW_series.print_paper_height
11.00
print.printer_Brother_HL-2270DW_series.print_paper_size_type
0
print.printer_Brother_HL-2270DW_series.print_paper_size_unit
0
print.printer_Brother_HL-2270DW_series.print_paper_width
8.50
print.printer_Brother_HL-2270DW_series.print_reversed
false
print.printer_Brother_HL-2270DW_series.print_scaling
1.00
print.printer_Brother_HL-2270DW_series.print_shrink_to_fit
true
print.printer_Brother_HL-2270DW_series.print_to_file
false
print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_bottom
0
print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_left
0
print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_right
0
print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_top
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_bgcolor
false
print.printer_Brother_HL-2270DW_series_(Copy_1).print_bgimages
false
print.printer_Brother_HL-2270DW_series_(Copy_1).print_command
print.printer_Brother_HL-2270DW_series_(Copy_1).print_downloadfonts
false
print.printer_Brother_HL-2270DW_series_(Copy_1).print_edge_bottom
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_edge_left
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_edge_right
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_edge_top
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_evenpages
true
print.printer_Brother_HL-2270DW_series_(Copy_1).print_footercenter
print.printer_Brother_HL-2270DW_series_(Copy_1).print_footerleft
&PT
print.printer_Brother_HL-2270DW_series_(Copy_1).print_footerright
&D
print.printer_Brother_HL-2270DW_series_(Copy_1).print_headercenter
print.printer_Brother_HL-2270DW_series_(Copy_1).print_headerleft
&T
print.printer_Brother_HL-2270DW_series_(Copy_1).print_headerright
&U
print.printer_Brother_HL-2270DW_series_(Copy_1).print_in_color
true
print.printer_Brother_HL-2270DW_series_(Copy_1).print_margin_bottom
0.5
print.printer_Brother_HL-2270DW_series_(Copy_1).print_margin_left
0.5
print.printer_Brother_HL-2270DW_series_(Copy_1).print_margin_right
0.5
print.printer_Brother_HL-2270DW_series_(Copy_1).print_margin_top
0.5
print.printer_Brother_HL-2270DW_series_(Copy_1).print_oddpages
true
print.printer_Brother_HL-2270DW_series_(Copy_1).print_orientation
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_pagedelay
500
print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_data
1
print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_height
11.00
print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_size_type
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_size_unit
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_width
8.50
print.printer_Brother_HL-2270DW_series_(Copy_1).print_reversed
false
print.printer_Brother_HL-2270DW_series_(Copy_1).print_scaling
1.00
print.printer_Brother_HL-2270DW_series_(Copy_1).print_shrink_to_fit
true
print.printer_Brother_HL-2270DW_series_(Copy_1).print_to_file
false
print.printer_Brother_HL-2270DW_series_(Copy_1).print_unwriteable_margin_bottom
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_unwriteable_margin_left
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_unwriteable_margin_right
0
print.printer_Brother_HL-2270DW_series_(Copy_1).print_unwriteable_margin_top
0
privacy.popups.disable_from_plugins
0
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
false

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Chosen Solution

So Firefox 15.0.1 will only open in Safe Mode?

Let's the the following:

Download Firefox 15.0.1 from www.getfirefox.com, and install it over Firefox 3.6 (your daughter is right, running that old of a version is leaving your information at risk).

If it still crashes, try to disable Hardware Acceleration: Turning off hardware acceleration

Finally, if that doesn't work, try to Reset Firefox, Reset Firefox – easily fix most problems

Question owner

Unfortunately, I was not able to do it that way, it wouldn't work, but what I finally did was strip all mozilla files out totally and then using a flashdrive with the updated 15.1 version, reloaded and this time, when offered a choice of removing all personal files/bookmarks etc, I said Ok, reluctantly, since I knew I would be wiped out ( except for the bookmarks I had in explorer, which I put on flash drive) and started again, this time, it actually loaded correctly!!! surprised me a lot, but then I had to go to the long drawn out thing of putting all of the bookmarks etc, back on, and now finally I think I am good to go. Thanks so much for your willingness to assist me. I am thinking my daughter will be grateful too, since I am now 'protected' with this updated version. Thanks again :)