X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

recovery key

Posted

I'm trying to sync firefox on my laptop & my iphone, I have lost my recovery key & trying to get a new one. I have a user name & password, but when I follow the directions that I found on another forum, I'm unable to click the link that says "I have lost my other device". All of the other links in the pop-up tab seem to work, but I can't figure out what the "I have lost my other device" doesn't. Anyone with a recommendation?

Chosen solution

The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10758 solutions 96836 answers

Chosen Solution

The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.