X
Tap here to go to the mobile version of the site.

Support Forum

How do I remove search.com--it took over my machine

Posted

This site took over my firefox and it won't allow me to remove it.

This site took over my firefox and it won't allow me to remove it.

Chosen solution

Ok, then we'll have to dig further:

Try the following:

Scan for Malware

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Then...

Reset Firefox

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • LogMeIn, Inc. Remote Access Components
  • 5.1.10411.0
  • Google Updater pluginhttp://pack.google.com/
  • Logitech Device Detection
  • iTunes Detector Plug-in
  • ActiveTouch General Plugin Container Version 105
  • NPTURNMED
  • npsnapfish
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • 1.6.0028.0
  • Office Plugin for Netscape Navigator
  • Yahoo! activeX Plug-in Bridge
  • Rhapsody Player Engine Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1226 solutions 8035 answers

If you try running https://addons.mozilla.org/en-US/firefox/addon/searchreset/ does that take care of the issue?

If you try running [https://addons.mozilla.org/en-US/firefox/addon/searchreset/ https://addons.mozilla.org/en-US/firefox/addon/searchreset/] does that take care of the issue?

Question owner

It was not helpful. In about:config there are two line items that will not allow any changes to be made to them. They are:

"keyword.URL " that has a string value of "http://t1.search.com/search?q="

and "browser.search.default engine name" that has a string value of "search.com"

It was not helpful. In about:config there are two line items that will not allow any changes to be made to them. They are: "keyword.URL " that has a string value of "http://t1.search.com/search?q=" and "browser.search.default engine name" that has a string value of "search.com"
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1226 solutions 8035 answers

Chosen Solution

Ok, then we'll have to dig further:

Try the following:

Scan for Malware

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Then...

Reset Firefox

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Ok, then we'll have to dig further: Try the following: '''Scan for Malware''' You can try some of the following programs to scan for malware: * [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://windows.microsoft.com/MSE Microsoft Security Essentials] (A good permanent anti-virus if you don't already have one) Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Then... '''Reset Firefox''' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Question owner

Yes this was helpful--a full scan with my anti-virus "Avast" came up with no malware found. Same thing with the TDSSkiller utility. I proceeded to reset firefox, and that seems to have corrected the problem. Thanks for the info.

Mike

Yes this was helpful--a full scan with my anti-virus "Avast" came up with no malware found. Same thing with the TDSSkiller utility. I proceeded to reset firefox, and that seems to have corrected the problem. Thanks for the info. Mike
cor-el
  • Top 10 Contributor
  • Moderator
12322 solutions 114012 answers

Helpful Reply

Can you post the exact URL that you get when doing the search?

Did you search the about:config page for that domain?

If you do not keep changes after a restart then see:

Can you post the exact URL that you get when doing the search? Did you search the about:config page for that domain? If you do not keep changes after a restart then see: *http://kb.mozillazine.org/Preferences_not_saved

Question owner

Thanks--- I already reset firefox and it solved the issue for me.

Mike

Thanks--- I already reset firefox and it solved the issue for me. Mike