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How do I remove search.com--it took over my machine

Posted

This site took over my firefox and it won't allow me to remove it.

Chosen solution

Ok, then we'll have to dig further:

Try the following:

Scan for Malware

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Then...

Reset Firefox

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • LogMeIn, Inc. Remote Access Components
  • 5.1.10411.0
  • Google Updater pluginhttp://pack.google.com/
  • Logitech Device Detection
  • iTunes Detector Plug-in
  • ActiveTouch General Plugin Container Version 105
  • NPTURNMED
  • npsnapfish
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • 1.6.0028.0
  • Office Plugin for Netscape Navigator
  • Yahoo! activeX Plug-in Bridge
  • Rhapsody Player Engine Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

If you try running https://addons.mozilla.org/en-US/firefox/addon/searchreset/ does that take care of the issue?

Question owner

It was not helpful. In about:config there are two line items that will not allow any changes to be made to them. They are:

"keyword.URL " that has a string value of "http://t1.search.com/search?q="

and "browser.search.default engine name" that has a string value of "search.com"

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Chosen Solution

Ok, then we'll have to dig further:

Try the following:

Scan for Malware

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Then...

Reset Firefox

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Yes this was helpful--a full scan with my anti-virus "Avast" came up with no malware found. Same thing with the TDSSkiller utility. I proceeded to reset firefox, and that seems to have corrected the problem. Thanks for the info.

Mike

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

Helpful Reply

Can you post the exact URL that you get when doing the search?

Did you search the about:config page for that domain?

If you do not keep changes after a restart then see:

Question owner

Thanks--- I already reset firefox and it solved the issue for me.

Mike