I am using Mac OS X Version 10.7.4. I am also running Firefox version 14.0.1. I am prompted to update to version 15, but when trying to update, the updating window hangs up for hours and never gets past "connecting to server." I have tried to install version 15 and trash my last version however I get another pop-up box that states something like "cannot complete due to some items being skipped." I followed the directions to troubleshoot (File > Get Info, then make sure all items are unlocked) but this still doesn't solve my problem. Can anyone offer some advice? Please?
- All posts
- Helpful Solutions
If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:
1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html
2. Trash the current Firefox application to do a clean install.
3. Install the version that you have downloaded.
Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.
see also: Installing Firefox on Mac
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.
I've been seeing this on my system and based on a similar issue in Linux was able to figure it out.
I have two accounts on my Mac - a personal and a work account. Since I installed firefox originally on my personal account, everytime I start firefox on my work account it stalls as the updater doesn't have permissions. Once I logged into my personal account and ran the updater, it worked just fine.
Interesting to note though - I haven't seen this issue with my other Mac apps.
These are Apple / Mac workaround solutions.
I've been looking for a real reason that it fails under Linux. Have done quite a few searches and wasted quite a bit of time and find this support forum - particularly its search feature - not helpful on this point. Can't really search for a phrase (tried both single and double quotes)- its clearly searching for words in whatever order.
After much digging - I keep wondering if there is an alternative to the aus3.mozilla.org server - the location of the update server is not really explained anywhere.
- IMPORTANT ANNOUNCEMENT: We’re going through some system changes, that may have slowed responses to your questions. If you had asked a question in the last couple of months, please re-post it and the community will help you as soon as we can. If you’ve registered after February 7th, please register again, the accounts on the previous site were not migrated to this temporary site. If you joined us before February 7, please reset your password if you have trouble logging into this temporary site.