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using firefox 15.0.1 -- cant open links that are supposed to open email in Windows Live Mail.

  • 5 replies
  • 9 have this problem
  • 13 views
  • Last reply by cor-el

BK_Malik
BK_Malik
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In Windows Live Mail the links that are supposed to open emails don't work and I get an error window. Windows Live is already selected as my mailto handler. Links to webpages open fine but not email.

In Windows Live Mail the links that are supposed to open emails don't work and I get an error window. Windows Live is already selected as my mailto handler. Links to webpages open fine but not email.

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your live.com cookies (save any pending work first) using either of these while viewing a page on the site:

  • Right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

cor-el
cor-el
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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

BK_Malik
BK_Malik Question owner
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Got it fixed, thanks.

Nick Mortel
Nick Mortel
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I have the same problem with wlmail windows live mail (Version 2012 (Build 16.4.3505.0912)). The link to live.com is for Hotmail/Live.com email accounts (online webmail) Windows live mail came with last windows 7. I have windows 8 Pro (upgraded from windows 7 on asus 64bit x86 laptop. windows 8 pro, windows package contains the newly named windows essentials (which contains windows live mail) can use online or offline. I have attempted to remedy my symptoms using wlmail 2012 and firefox 18. As soon as I open wlmail with firefox already launched my screen resolution swaps to and fro 3 or 4 times before it settles on 640x480. I have to then rt-click desktop, screen resolution and adjust back to 1366x768. Windows updated, all Firefox plugins, adobe flash and avg2012 all up to date. Your thoughts/advise to this would be gratefully received

cor-el
cor-el
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Hi nick7159

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.