X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Gmail not loading

Posted

I have upgraded Firefox to 15.0.1, Gmail does not load, it gets to 75% on the progress bar and hangs.

Any ideas? Justine

Chosen solution

hello justine002, please try launching firefox in safe mode once and see if the issue is occurring there too - another user has reported that an extension named "Save As" causes the issue. in case you have it installed, please remove it.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 7

Additional System Details

Sites Affected

http://www.gmail.com

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 11.4 r402
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • 5.1.10411.0
  • Garmin Communicator Plug-in Version 3.0.1.0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

upgraded, cleared cache, rebooted

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Chosen Solution

hello justine002, please try launching firefox in safe mode once and see if the issue is occurring there too - another user has reported that an extension named "Save As" causes the issue. in case you have it installed, please remove it.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Question owner

Hello Madperson, you are a genius!! It was the "Save As" which I was not even aware was installed.. Thank you so much!!!