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Firefox 15.0.1 says "Firefox had a problem and crashed"

  • 2 replies
  • 2 have this problem
  • 577 views
  • Last reply by cor-el

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Hi everyone!

Just now at 2pm it crashes every two hours. I deleted the sessionstore.bak and sessionstore.js files and keeps coming back to life. The last crash was at 11:00am and crashed again at 2:00pm. I have tons of Crash ID's too in my about:crashes and i would like to share them in my question too. Thanks


Bryce

Hi everyone! Just now at 2pm it crashes every two hours. I deleted the sessionstore.bak and sessionstore.js files and keeps coming back to life. The last crash was at 11:00am and crashed again at 2:00pm. I have tons of Crash ID's too in my about:crashes and i would like to share them in my question too. Thanks Bryce

All Replies (2)

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Modified by cor-el

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"