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Firefox 15.0.1 says "Firefox had a problem and crashed"

Posted

Hi everyone!

Just now at 2pm it crashes every two hours. I deleted the sessionstore.bak and sessionstore.js files and keeps coming back to life. The last crash was at 11:00am and crashed again at 2:00pm. I have tons of Crash ID's too in my about:crashes and i would like to share them in my question too. Thanks


Bryce

Additional System Details

Crash ID

bp-a035d9ae-12e2-4188-b69d-e6be72120929, bp-5537b15b-e626-4675-9428-5d6792120929, bp-a4af6d80-aede-4bfb-b7e4-c3f602120928, bp-0f7620cc-bf2e-427a-b02e-7f0ad2120928, bp-b69e858d-8851-4292-ada7-c29d521

Installed Plug-ins

  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Google Update
  • npsitesafety
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.4 r402
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
AVG Security Toolbar
12.2.5.34
true
avg@toolbar
RealPlayer Browser Record Plugin
15.0.6
false
{0153E448-190B-4987-BDE1-F256CADA672F}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
706560
browser.places.smartBookmarksVersion
4
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
15.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1348744045
places.history.expiration.transient_current_max_pages
26818
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
NVIDIA GeForce4 MX 420 (Microsoft Corporation)
Vendor ID
0x10de
Device ID
0x0172
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
5.6.7.3
Driver Date
4-7-2004
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"