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MUST remove Claro-search from Mozilla..... have tried many ways..

Posted

Have Mozilla as my home page.. tower.. xp and this continues to interrupt Everything.. re-downloaded Firefox, but this Claro continues to reappear.. Other than annoying, I believe it to be intrusive and maybe a threat.. Do you have any suggestions about how to remove it..? I've exhausted all internet 'solutions', none of which work.. When I open the home page.. Mozilla.. I get this Claro Search.. I don't want Claro involved, I trust Mozilla. Many thanks Neal

Chosen solution

I was having the same issue with the Claro-Search toolbar and tried many ways to remove it.

Then, in Firefox I went to the Help option, then the Troubleshooting option, and I clicked on Reset Firefox.

This option resets Firefox back to factory settings, and saves your bookmarks.

It was successful for me and did remove the Claro-Search toolbar.

Read this answer in context 12

Additional System Details

This happened

Every time Firefox opened

This started when...

about one week ago..

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.16
  • Version 3.7.1.9330
  • VLC media player Web Plugin 2.0.2
  • iTunes Detector Plug-in
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.2"
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

I have anti-malware which I use regularly, and have today download a new Firefox.. but this pest peruses me...
I'm outta ideas..
can you help ??
many thanks..
How to Uninstall Claro-search.com Components (Claro-search.com Removal Help)
By Rose Chen on August 23, 2012
You are suffering that claro-search.com behaves like a browser hijacker, seems so stubborn to uninstall? Read this post to find more and get easy steps to uninstall all components of claro-search.com.
Be sure to visit:
http://forums.anvisoft.com/viewtopic-45-912-0.html
Quite often we encounter some stubborn search toolbar or url based search engine behaving like a hijacker, overriding all the installed browsers and thus raising considerable worries of users. Actually, like Babylon, blekko.com, conduit.com and the like are all some kind of browser help object but behave really annoying though most users are misguided to think that these are malware. All in all, although the claro-search.com or its claro toolbar may annoy you and redirect you and record your browsing traces somehow, it has been not thought to harm either the computer or the user’s privacy. However, the outcome seems not so pleasing as it thought yet it do prove itself a suspicious one to remove. If you come across such a search issue with claro-ssearch.com, which is believed to relate to Babylon, sneakily installed when you are downloading some freeware in most cases, and you want to get rid of this annoying claro-search.com totally, read the below removal steps to hit your goal.
none of these work

FireChemist 5 solutions 53 answers

Here is a possible solution by Cor-el.

Give it a try and see if it helps.

Modified by FireChemist

NedIm 0 solutions 1 answers

Helpful Reply

Try this: Click on the top bar type in about:config Go down to the B section Right click and reset anything in the B section that has Claro Search in it

course61486 1 solutions 1 answers

Chosen Solution

I was having the same issue with the Claro-Search toolbar and tried many ways to remove it.

Then, in Firefox I went to the Help option, then the Troubleshooting option, and I clicked on Reset Firefox.

This option resets Firefox back to factory settings, and saves your bookmarks.

It was successful for me and did remove the Claro-Search toolbar.

mburwen 0 solutions 6 answers

Helpful Reply

I found a program called adw cleaner in a post on another forum thread. It not only cleaned out Claro, but found a lot of other stuff that was inadvertently installed - apparently when I downloaded other programs. It deleted dozens of files, directories, and registry entries.

That said, be careful what site you download this program from. Some of the download sites install a bunch of junk you don't want. This site was clean: www.tomsguide.com/us/download/AdwCleaner,0301-48079.html.

adw cleaner appears to specialize in removing unwanted toolbars and related junk.

Presskey 0 solutions 1 answers

@ mburwen

I cannot 'thank you enough for providing the link to the software. I had tried all of the other "fixes" none of them worked. Your solution was simple and very effective.

Modified by Presskey

mburwen 0 solutions 6 answers

I had problems uninstalling a program using Windows Control Panel. I found a free program called Revo Uninstaller that did the trick. Besides the uninstaller, it contains several cleaning tools for removing junk files, registry entries, etc. Since I already got rid of Claro Search with adw cleaner, I don't know if this program would also work, but it seemed to me that it might be effective. You can get it at http://www.revouninstaller.com/revo_uninstaller_free_download.html.

Claro Search 0 solutions 6 answers

Hello from Claro search support team! Claro search is very easy to remove, please follow this link: http://info.claro-search.com/uninstall.html to get full and quick instructions. In case you need more, feel free to contact us at: Support@Claro-Search.com, we'll be glad to help you with any issue!