X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

upgrade vom 3 to 15 fails: unpacking okay but installation does not start

Posted

On my Windows 2000 SP3 my current Firefox version is 3.0.19. I cannot upgrade it any more! There are two phenomena: 1.) When using the 'search for updates' function it offers an upgrade to MAX. version 3.0.19. 2.) When I upgrade manually (to version 15) it unpacks the files properly but does NOT start the installer - without ANY error message.

And I cannot find any version archive here to try a stepwise upgrade to e.g. version 5 or 10, unfortunatelly. Isn't there any archive?... Or which problem to you think, I have?...

Thank you for answering.

Chosen solution

Firefox 15.0.1 will not install on Windows 2000. Your best bet is to either upgrade to Windows XP or later, or install Firefox 12 from ftp://ftp.mozilla.org/pub/firefox/releases/12.0/.

See Firefox no longer works with Windows 2000 for more information.

Also, update your windows, you are missing a service pack

Read this answer in context 2

Additional System Details

This started when...

already for years!

Installed Plug-ins

  • Default Plug-in
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime web site.
  • Shockwave Flash 10.0 r32
  • Adobe Acrobat Plug-In Version 5.00 for Netscape
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Shockwave Flash 5.0 r41

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; de; rv:1.9.0.19) Gecko/2010031422 Firefox/3.0.19

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Chosen Solution

Firefox 15.0.1 will not install on Windows 2000. Your best bet is to either upgrade to Windows XP or later, or install Firefox 12 from ftp://ftp.mozilla.org/pub/firefox/releases/12.0/.

See Firefox no longer works with Windows 2000 for more information.

Also, update your windows, you are missing a service pack

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

See this support thread for an unofficial service pack for Win2000/

http://forums.mozillazine.org/viewtopic.php?f=23&t=2482475

Question owner

Many thanks to both of you!! This helped me perfectly! Installation started now.

Strange only that I did not get an error message at all. Otherwise I surely would not have to contact you.