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I cannot type responces to emails since mirosoft upgraded to outlook


on this computer i cannot respond to my emails on my hotmail account. i click on the part of the screen where i suppose to type and nothing shows up. i can type in the subject line but not in the body.

Additional System Details

Sites Affected


Installed Plug-ins

  • 4.1.10329.0
  • Shockwave Flash 11.1 r102
  • Adobe Shockwave for Director Netscape plug-in, version
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

  • Top 10 Contributor
2365 solutions 20922 answers

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your live.com cookies (save any pending work first) using either of these:

  • While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

Your browser reported to the forum that it is Firefox 9.0.1, which was released 9 months ago now and contains numerous publicly disclosed security vulnerabilities. Have you had problems updating Firefox, or is something holding you back? Or if you check Help > About Firefox, does that show a different version?