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Error message Platform Version '14.0.1 is not compatible with minVersion >=15.0.1 maxVersion <=15.0.1

Posted

This error message comes up every time I try to open Firefox normally. I can only open Firefox in Administrator mode. Then when Firefox is open in Administrator mode I get this error message again when clicking on a link say in an email - the only way I can use the link is by copying the link and pasting it. I have tried uninstalling Firefox and installing it again. I have also tried resetting Firefox.

Additional System Details

This happened

Every time Firefox opened

This started when...

Following an update sometime back

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • npFFApi
  • GEPlugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Coupons, Inc. Coupon Printer Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Coupons, Inc. Coupon Printer DLL
  • npdivxplayerplugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

I have tried uninstalling Firefox and installing it again.
I have also tried resetting Firefox.
Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
ForceField Toolbar
1.5.359.0
false
{FFB96CC1-7EB3-449D-B827-DB661701C6BB}
Google Gears
0.5.36.0
false
{000a9d1c-beef-4f90-9363-039d445309b8}
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Skype Click to Call
6.2.0.10687
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
993280
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.bbc.co.uk/news/|http://www.metoffice.gov.uk/public/weather/forecast/?tab=fiveDay|https://www.google.com/calen…
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
53627
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 8600M GS
Vendor ID
0x10de
Device ID
0x0425
Adapter RAM
256
Adapter Drivers
nvd3dum nvwgf2um
Driver Version
7.15.11.6760
Driver Date
1-11-2008
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (7.0.6002.18592)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96979 answers

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.
Other security software may have similar features to prevent Firefox from updating files properly.

See also:

Question owner

Thank you cor-el. Have done as suggested and I no longer get the error message. However now when I click on a link nothing happens unless I copy the link and paste as before. Any ideas?

Question owner

Hi cor-el Rebooted Firefox again and all working fine now!! Many thanks

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96979 answers

You're welcome