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Forgot Password link not working

Posted

I was trying to add the sync to the new installation of windows 7. But i have forgot the password for the user account. I have tried so many times to reset the password but never received any emails from you guys. Help

Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0

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Noah_SUMO
  • Moderator
50 solutions 304 answers

You are right. Sync's reset password feature is broken at the moment.

I found a bug where the issue is being tracked and as soon as a fix is posted there I'll update this post. It looks like the server that sends the emails is offline or having some other sort of technical issue. I can't say for sure b/c I don't work for Mozilla.

Anyway, even the Mozilla employees themselves are unable to get their password reset emails. So take comfort in knowing that you aren't the only one with this problem. :) As far as how soon you can expect a fix? I didn't see any timetable for that. I'll let you know if that changes.

Question owner

Thanks for the Reply.

atorres_loza 0 solutions 2 answers

vote on this bug, in order to see if we can push to get a fix asap https://bugzilla.mozilla.org/show_bug.cgi?id=793929

Noah_SUMO
  • Moderator
50 solutions 304 answers

Update: I've heard from the Mozilla developers that a fix for the broken Sync password reset was finished last night. It should be working now.

Let us know if you still can not reset the password so we can let them know.

atorres_loza 0 solutions 2 answers

Is not working yet. the defect related to this in bugzilla is still with status = NEW. and a screenshot of the last comment in that bug is attached to this comment.

https://bugzilla.mozilla.org/show_bug.cgi?id=793929

Modified by atorres_loza

ca 0 solutions 1 answers

It is still not working