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Can't load Disqus comments even in safe mode

Posted

Even in Safe Mode with all add-ons disabled, I can't load Disqus comments on any site. I have also tried enabling third-party cookies and pop-up windows and made sure all my plug-ins are up to date. I don't know what else to try.

I get the message "DISQUS seems to be taking longer than usual. Reload?". When I reload I get the same message again after a few seconds. Sometimes the comments will flash on the screen for an instant and then disappear.

This is on Mac OS 10.6.8.

Chosen solution

Another user reported getting this same message. Although we didn't learn the cause of the problem in that thread, you might take a look: Firefox 15.0.1 won't load disqus even in safe mode.

By the way, Firefox 10.0.2 has several publicly disclosed security vulnerabilities. Is there any reason you have not upgraded to Firefox 15 or another intermediate version?

Read this answer in context 1

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 11.4 r402
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • RealPlayer Plugin

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Application Basics
Name
Firefox
Version
10.0.2
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
Profile Directory
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Ghostery
2.8.3
false
firefox@ghostery.com
Go Parent Folder
2.7
false
goParentFolder@alice
Inline Google Definitions
1.4
false
{70171e70-9057-11da-9562-00e08161165f}
NoScript
2.5.5
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Password Exporter
1.2.1
false
{B17C1C5A-04B1-11DB-9804-B622A1EF5492}
Redirect Cleaner
1.6.0
false
redirectcleaner@example.net
Show my Password
2.0
false
{cd617372-6743-4ee4-bac4-fbf60f35719e}
Show Parent Folder
1.8
false
showParentFolder@alice
Tab Mix Plus
0.4.0.3
false
{dc572301-7619-498c-a57d-39143191b318}
take me to url
1.3
false
takemetourl@sandeep.kothari
View Cookies
1.10.3
false
{8F6A6FD9-0619-459f-B9D0-81DE065D4E21}
Web Search Pro
3.0.7
false
{8B8A525A-CFCA-44cf-81C3-3969E6CB96E0}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.display.use_document_fonts
0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.history_expire_days_min
110
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://my.yahoo.com/
browser.startup.homepage_override.buildID
20120215223356
browser.startup.homepage_override.mstone
rv:10.0.2
browser.tabs.warnOnClose
false
browser.zoom.full
false
browser.zoom.siteSpecific
false
dom.disable_open_during_load
false
dom.disable_window_flip
false
dom.max_chrome_script_run_time
0
extensions.lastAppVersion
10.0.2
font.default.x-western
sans-serif
font.minimum-size.x-western
12
font.name.monospace.x-western
AppleGothic
font.name.serif.x-western
Helvetica
font.size.fixed.x-western
14
font.size.variable.x-western
12
general.useragent.extra.betterprivacy
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
network.dns.disablePrefetch
true
network.http.sendRefererHeader
0
network.prefetch-next
false
places.database.lastMaintenance
1348384244
places.history.expiration.transient_current_max_pages
100664
places.history.expiration.transient_optimal_database_size
161061272
places.last_vacuum
1301684253
plugin.disable_full_page_plugin_for_types
application/vnd.fdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfd+xml,application/pdf
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_footerleft
print.print_footerright
print.print_headerleft
print.print_headerright
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
20
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
12
privacy.cpd.downloads
false
privacy.cpd.extensions-betterprivacy
true
privacy.cpd.extensions-tabmix
false
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
security.OCSP.disable_button.managecrl
false
security.disable_button.openDeviceManager
false
security.warn_viewing_mixed
false
Graphics
Vendor ID
10de
Device ID
0863
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine -- 2.1 NVIDIA-1.6.36
GPU Accelerated Windows
0/1

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Chosen Solution

Another user reported getting this same message. Although we didn't learn the cause of the problem in that thread, you might take a look: Firefox 15.0.1 won't load disqus even in safe mode.

By the way, Firefox 10.0.2 has several publicly disclosed security vulnerabilities. Is there any reason you have not upgraded to Firefox 15 or another intermediate version?

Question owner

Thank you. I will try resetting my profile per the other thread.

I will install v15. I wasn't aware that I was behind in my versions. My "About" window tells me I am up to date - why is that?

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

I don't know why your About window would say you are up-to-date if you do not have Firefox 15.

(There is an extended support release (ESR) version of Firefox 10 for companies that want their IT departments to closely manage Firefox, but that currently is numbered more like 10.0.7.)

It is possible that Firefox is incorrectly reporting its version to the forum software. If your About dialog shows a version other than 10.0.2, you might have the issues described in this article: Websites say that Firefox is outdated or incompatible even though it's the latest version.

Question owner

Well, rebuilding my profile solved my Disqus problem and I am now on Firefox 15. I will keep an eye out to see if I am being notified of new versions. Thanks for your help.