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Why doesn't Firefox have a way to uninstall Snap.do and all the Malware it puts in a person's computer?

Posted

I updated java and ended up with snap.do as my search engine and home page. I researched it and found nothing good about it, a typical malware program that isn't picked up by CCleaner for some reason. It is easily uninstalled in chrome and IE but for some reason Firefox resists efforts to uninstall it. It doesn't show up in programs to uninstall, how can it be uninstalled along with all it's components and why does Firefox aid in its destructive methods by making its removal so difficult?

Modified by Noah_SUMO

Chosen solution

adress: "about:config" search: "keyword" rightclick keyword.URL and reset

Read this answer in context 72

Additional System Details

This happened

Every time Firefox opened

This started when...

I downloaded an update for Java

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.4 r402
  • Shockwave Flash 11.3 r300
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • 5.1.10411.0
  • Garmin Communicator Plug-In 4.0.1.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

searching the internet, but the only person that seemed to have a good idea of how to do it started talking removing registry and I passed on that. I assumed that Firefox would have a way to remove uninvited programs that caused customers to stop using them.

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

hello, please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, etc) and do a full scan of your system with the security software that you have in place and/or a different tool like the free version of malwarebytes.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

afterwards install the searchreset addon to get rid of the changes those adware programs usually make in firefox (start page, search engines, new tab page, etc).

vk3nay 0 solutions 1 answers

Hi, I have the same problem with that bloody SNAP.DO. I have tried all the sugestions and it still hangs in firefox. I have Google as my default search engine but SNAP.DO takes over every time I remove snap.do It's about time that Firefox get of arseole and find a fix for the problem or otherwise users will be going clear of Firefox and Mozilla. Snap.do got into firefox with Firefox updates.

andres_w2205 1 solutions 1 answers

Chosen Solution

adress: "about:config" search: "keyword" rightclick keyword.URL and reset

cableuserau 0 solutions 1 answers

Hi Madperson. Absolutely awesome!!! Thank you for this add-on :-)

I have spent ages trying to get rid of snap.do and with your add-on it was done in no time. Man if you ever ask for a donation I will very happy to do so!

The time I have spent and would have to had spend even more if I had to backup, reinstall Win7 and have to restore from my backup my docs etc.

Thanks thanks thanks - Peter

Modified by cableuserau

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

The "removecomputermalware" page linked in the previous post includes complicated instructions and tells you, Make sure that you stick to the instruction, or any slight mistake will deliver undesired PC dysfunctions. Anytime you need professional help, you are welcome to contact 24/7 online computer help by starting a live chat here. ... which links to a support service that charges $69.95 per service incident.

Instead of following instructions on questionable Internet sites to remove unwanted or malicious software, see these KB articles instead: