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Firefox crashes

Posted

Firefox keeps crashing multiple times daily and is really no longer usable. I use Firefox at work and it is totally stable there. It has been stable on my home system until about a month ago. Not sure if the new version of Catalyst could be part of the problem.

I have followed all the suggested remedies and none have been effective. This includes completely restarting Firefox. This has started happening recently with high frequency from 21st August, and now it is guaranteed to happen multiple times over a two hour period to the point I just give up restarting it now except to see if it will work again. Fingers crossed the crash id's will reveal what is going on... Maybe I should totally uninstall it and reinstall it?

Chosen solution

This is not something I know the details of, but I have noticed posts, and bugs filed relating to Catalyst and to video driver problems.

What I can say is that as a workaround it will be worth trying disabling hardware acceleration on Firefox, hopefully that will prevent the crashes.

I normally advise users not to post in Bugs, it is usually against the etiquette you could however post a short comment in Bug789251 and cross link to this thread, in case anyone wishes to contact you about this because it appears engineers are, or were, having problems in reproducing some of these crashes. (If you are interested in doing so you will need an email address to comment in a bug, maybe consider a disposable one. Or if you prefer I will add a comment, on your behalf and you can keep correspondence either within this thread or by PrivateMessage{whilst signed in} instead. )

Read this answer in context 1

Additional System Details

Crash ID

bp-bc2f99fb-f705-44f1-936a-a90a121209229/22/20122:40 AMbp-ddaa2f87-05ff-480b-9ba5-c8e4021209229/22/20122:17 AMbp-fccf6d37-5057-4e69-99d5-fd0ba21209229/22/20121:55 AMbp-be15015d-8548-4b7d-aeac-864a121209229/22/20121:41 AMbp-7283a55c-70e2-438a-b86f-8b13f212

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
727040
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
font.name.serif.x-western
Arial
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.disable_button.openCertManager
false
Graphics
Adapter Description
AMD Radeon HD 6800 Series
Vendor ID
0x1002
Device ID
0x6738
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.0.0
Driver Date
7-27-2012
Adapter Description (GPU #2)
Intel(R) HD Graphics Family
Vendor ID (GPU #2)
0x8086
Device ID (GPU #2)
0x0112
Adapter RAM (GPU #2)
Unknown
Driver Version (GPU #2)
8.15.10.2559
Driver Date (GPU #2)
10-21-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 6800 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

hello Ascention, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment until ati releases a new driver.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8031 answers

Chosen Solution

This is not something I know the details of, but I have noticed posts, and bugs filed relating to Catalyst and to video driver problems.

What I can say is that as a workaround it will be worth trying disabling hardware acceleration on Firefox, hopefully that will prevent the crashes.

I normally advise users not to post in Bugs, it is usually against the etiquette you could however post a short comment in Bug789251 and cross link to this thread, in case anyone wishes to contact you about this because it appears engineers are, or were, having problems in reproducing some of these crashes. (If you are interested in doing so you will need an email address to comment in a bug, maybe consider a disposable one. Or if you prefer I will add a comment, on your behalf and you can keep correspondence either within this thread or by PrivateMessage{whilst signed in} instead. )

Question owner

Thank you very much madperson and John99,

Deselecting the hardware acceleration solved the issue, and Firefox has not crashed since doing this. (FYI: I did not have to disable WebGL).

madperson:

You are correct the version of ATI Catalyst is 12.8, and is the latest version, so hopefully the tech team there will put out an update to resolve this issue. Appreciate the advice, thank you!

John99:

Thanks for posting the links, this made it very easy to quickly read up on the options and procedures, much appreciated. Thank you also for the guidance on posting etiquette for "Bugs", and the suggestion to link a post to this thread, this is very helpful. I really appreciate you taking the time to provide all of this information.

Kind Regards

Ascention

P.S. I chose John99's post as the chosen solution because of the easy to follow links etc which other users can easily follow. I certainly value madperson's quick response which addressed the core problem.

Modified by Ascention

Question owner

John99,

Please do post a comment on my behalf with a link to this thread, I'd be happy to participate and provide details for the engineers. Private message will probably get my attention more quickly, so please do reach out if I can assist.

Best Regards

Ascention

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8031 answers

Helpful Reply

Ascention,

Glad it is working again, even if that is without hardware acceleration. I have added a comment to the Bug.

Thanks for offering to help. I will leave it to the engineers now, but you may like to watch the bug for any progress and news of any solution.

Best Regards
John


For forum cross referencing purposes

  • Typical Report for CrashID bc2f99fb-f705-44f1-936a-a90a12120922
    • Crash Signature: (null signature)
      Firefox 15.0.1 Crash Report [@ EMPTY: no crashing thread identified; corrupt dump ]
    • Related Bug 789251 - HWA Crash, 0-byte minidump with Catalyst 12.8 (8.982)
boggedy 0 solutions 10 answers

Helpful Reply

I updated the BIOS and graphics software on my Compaq CQ58 laptop with onboard AMD Radeon 7310 HD graphics which appeared to have improved matters but it then reoccured.

Windows Update does NOT have this later driver. You need to download off Compaq ( 200Mb) and run the executable rather than rely on windows update to deliver it.

Use Hardware Acceleration in FF > Tools > Options > Advanced > was ALREADY TURNED OFF since FF 17.0.2 or so, annoying flickering issues were getting on my tits and that improved the flicker. FF was stable across 17.0.2 18.xxx and then went down like a bitch when I autoupdated to 19.0 in last few days.

Tried both Acceleration on and off. Must now abandon FF until 19.0.1 is issued. I don't remember this issue with 17 ( I may have gone straight to 17.0.1 or .2 not 17.0 and certainly not with 18.

Modified by boggedy