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I have 2 versions of Firefox loaded on my Mac so software with not update. How do I remove just one version and not lose personal information?

Posted

There was a version of Firefox loaded on my Mac when I did a data transfer from my old system that loaded an older version. Now both are on there and I cannot complete updates. When I click a link it is defaulting to the older version and my add-on's are not working correctly.

How do I remove just 1 version (doesn't matter which since the personal information from the 1 version is duplicated on the other) without losing my personal data?

There was a version of Firefox loaded on my Mac when I did a data transfer from my old system that loaded an older version. Now both are on there and I cannot complete updates. When I click a link it is defaulting to the older version and my add-on's are not working correctly. How do I remove just 1 version (doesn't matter which since the personal information from the 1 version is duplicated on the other) without losing my personal data?

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • WebEx64 General Plugin Container Version 202
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • doubleTwist Web Plugin
  • npmnqmp 071706000001
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 158993 answers

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop *Firefox 15.0.x: http://www.mozilla.org/en-US/firefox/all.html *Trash the Firefox application(s) (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox