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Lost all bookmarks & hyperlinks are now black! (Mac)

Posted

While using firefox my browser froze as i ran out of memory. I tried to close some windows while the browser was paused, however it was frozen so i had to force quit. When i re opened firefox all my bookmarks were gone, both in the toolbar and bookmark folder. I tried to restore however it gives the error message "Unable To Process The Backup File". I have tried following the support pages with no luck. I have also tried to downgrade from 15.0.1 to 14.0.1 but this made no difference. Also, i have noticed when i was using google to search for help all hyperlinks are now showing as black instead of blue! This is happening with multiple web pages.

Is there any way to manually restore the bookmark folder or is this impossible? I can't figure out how to fix this.

Current version of OSX i am running is 10.5.8 Current version of Firefox is 14.0.1

Thanks in advance to anyone who can offer any help.

Chosen solution

Would like to say i have solved this problem myself. Decided to risk using the 'reset firefox' button (Help > Troubleshooting Information > Reset Firefox) which worked a treat. As soon as i pressed it, everything was restored! I am surprised i did not find this referred to in any help docs.

Hope this may help someone in the future.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Version 3.5.1.8982
  • Google Talk Plugin Video Accelerator version:0.1.44.16
  • Shockwave Flash 10.3 r183
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • DivX Web Player version 1.4.0.233

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Echofon
2.4.3
false
twitternotifier@naan.net
Vuze Community Toolbar
3.15.1.0
false
{974c81d1-2bc4-4437-af71-588d6e350ed0}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
245760
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.useDBForOrder
true
browser.startup.homepage
http://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1347827185
places.history.expiration.transient_current_max_pages
4615
places.last_vacuum
1333501537
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
57
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.item.offlineApps
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x10de
Device ID
0x 866
WebGL Renderer
Blocked for your operating system version.
GPU Accelerated Windows
0
AzureBackend
quartz
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

Chosen Solution

Would like to say i have solved this problem myself. Decided to risk using the 'reset firefox' button (Help > Troubleshooting Information > Reset Firefox) which worked a treat. As soon as i pressed it, everything was restored! I am surprised i did not find this referred to in any help docs.

Hope this may help someone in the future.