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EVERY FEW DAYS I GOT "UPDATE AVAILABLE" MESSAGE, clicked the load, and the blue candy stripe showed, but never stopped and window remained open, re update v15.

Posted

5/15/12 installed update 12.0 nothing has been installed since then due to the same problem each time I get a message.

5/15/12 installed update 12.0 nothing has been installed since then due to the same problem each time I get a message.

Additional System Details

This happened

A few times a week

This started when...

past 4 months before today, 9/18/12

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 11.4 r402
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

I don't know how to open comments, but there were other people describing the same problem and there were no answers shown
educated guesses below don't seem to apply

Michael Verdi 128 solutions 857 answers

It looks like the update couldn't complete for some reason. You should be able to just download and install the latest version from mozilla.org/firefox

Details are in this article - How to download and install Firefox on Windows

It looks like the update couldn't complete for some reason. You should be able to just download and install the latest version from mozilla.org/firefox Details are in this article - [[Install Firefox on Windows]]
Michael Verdi 128 solutions 857 answers

Oops I meant to link you to the Mac article, How to download and install Firefox on Mac, not the Windows version.

Oops I meant to link you to the Mac article, [[Install Firefox on Mac]], not the Windows version.
cor-el
  • Top 10 Contributor
  • Moderator
17566 solutions 158879 answers

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop *Firefox 15.0.x: http://www.mozilla.org/en-US/firefox/all.html *Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox