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Clicking on File and the Print Preview no longer gives a print preview.

Posted

I used to be able to click on File and then Print Preview. Now all of a sudden it no longer works. There is no Print Preview.

Chosen solution

How did you get the HP Smart Web Printing4.51 true smartwebprinting@hp.com extension enabled?

AFAIK that extension hasn't worked in Firefox since Firefox version 3.5.

Try disabling that extension and see if Print Preview works.

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

Today.

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_35 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Foxit Reader Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Plug-in for detecting Nero Kwik Media.
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • NPWLPG
  • nphpclipbook
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

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Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
avast! WebRep7.0.1466truewrc@avast.comBetterPrivacy1.68true{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}DivX Plus Web Player HTML5 <video>2.1.2.145true{23fcfd51-4958-4f00-80a3-ae97e717ed8b}HP Smart Web Printing4.51truesmartwebprinting@hp.comJava Console6.0.33true{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}Java Console6.0.35true{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}Java Quick Starter1.0truejqs@sun.comMicrosoft .NET Framework Assistant0.0.0true{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar0browser.cache.disk.capacity1048576browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size_cached_value1048576browser.link.open_newwindow2browser.places.smartBookmarksVersion4browser.search.useDBForOrdertruebrowser.startup.homepagehttp://att.yahoo.com/browser.startup.homepage_override.buildID20120905151427browser.startup.homepage_override.mstone15.0.1extensions.lastAppVersion15.0.1font.minimum-size.x-western14font.size.fixed.x-western18font.size.variable.x-western22general.useragent.extra.sputniksputnik 2.5.3.12keyword.URLhttp://go.mail.ru/search?utf8in=1&fr=fftbUFix&q=network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1347539768places.history.expiration.transient_current_max_pages87218privacy.cpd.sessionsfalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan0security.warn_viewing_mixedfalse
Graphics
Adapter DescriptionNVIDIA GeForce GTX 465Vendor ID0x10deDevice ID0x06c4Adapter RAMUnknownAdapter Driversnv4_dispDriver Version6.14.13.142Driver Date5-15-2012WebGL RendererGoogle Inc. -- ANGLE (NVIDIA GeForce GTX 465) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)GPU Accelerated Windows1/1 Direct3D 9
JavaScript
Incremental GC
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.14.9.1NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS Util3.13.6.03.13.6.0NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC

the-edmeister
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3197 solutions 24403 answers

Chosen Solution

How did you get the HP Smart Web Printing4.51 true smartwebprinting@hp.com extension enabled?

AFAIK that extension hasn't worked in Firefox since Firefox version 3.5.

Try disabling that extension and see if Print Preview works.

Question owner

OK. I disabled the HP extension. Now the Print Preview works.

Curious. That extension is not new. Has been there for quite some time. The Print Preview just stopped working today!

Oh well. At least it is working now. Thanks!!