X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

when I open Firefox i just get the crash reporter and not the browser.

when I open Firefox i just get the crash reporter and not the browser.

Additional System Details

Crash ID

Crash ID: bp-5b733c21-b747-4400-9b62-c36782120916

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1

More Information

philipp
  • Top 10 Contributor
  • Moderator
2927 solutions 13672 answers

Helpful Reply

hello, it looks like a library called sprotector.dll (which usually resides in %PROGRAMFILES%\SProtector\) is triggering the crashes. do you know of which program it's a part of? this crash is currently investigated in bug #785940.

hello, it looks like a library called sprotector.dll (which usually resides in %PROGRAMFILES%\SProtector\) is triggering the crashes. do you know of which program it's a part of? this crash is currently investigated in [https://bugzilla.mozilla.org/show_bug.cgi?id=785940 bug #785940].
cor-el
  • Top 10 Contributor
  • Moderator
12127 solutions 112679 answers

Looks like a problem with the sprotector.dll C:\Program Files\SProtector\sprotector.dll

Not sure if this is a legit program or malware:


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Looks like a problem with the sprotector.dll C:\Program Files\SProtector\sprotector.dll Not sure if this is a legit program or malware: *http://www.drwebhk.com/en/virus_techinfo/Trojan.AVKill.18367.html *https://crash-stats.mozilla.com/report/index/5b733c21-b747-4400-9b62-c36782120916 *[https://bugzilla.mozilla.org/show_bug.cgi?id=785940 bug 785940] - Firefox startup crash in _open with SProtector.dll (Safend Protector or Sophos SafeGuard?) ---- Do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware.<br /> Make sure that you update each program to get the latest version of their databases before doing a scan. *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware *http://www.superantispyware.com/ - SuperAntispyware *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked