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Firefox 15.1 stops responding for no apparent reason!

Posted

As the title says, Firefox 15.1 stops responding for no apparent reason!

I just did a re-format of my system disk and I re-installed Vista 64-bit on it. I have obviously re-installed everything from Windows updates to chipset, graphics and sound drivers. I also pulled down the latest and greatest version of Firefox which at the time is 15.1. So installed that too.

Every now and then Firefox just stops responding for no apparent reason. It looks like it is processing the request (after clicking a link etc.) but it then it's just a silence... nothing happens!

It doesn't even say it can't load the page and Windows doesn't even say that it has stopped responding. Not even after I click like crazy on the Firefox interface like different buttons and tabs and on the web page... not even then does it say "not responding" in the title bar of the window, which is usually the case when you deal with programs that are not responding immediately (you get that dialog that asks you if you would like to close the program or search for solutions online). Just nothing!... it's only quite and does nothing....

At the same time, all other programs are working flawlessly, such as the Explorer (Windows Explorer), or even Internet Explorer. And Internet connection is not lost!

I have no add-ons or extensions installed whatsoever. I just installed Firefox! I haven't even had the time to install Java yet. All I have is Adobe Flash player. That's the only extra. Otherwise it's in its' original form, default settings, etc, etc, etc.

Why is it acting up like this?...

I'm surprised that there even is such a thing as Firefox 15. This one came at the end of August, correct?

I have been on Firefox 14.x something before I re-installed Vista. For a good reason so! This is why I hate the new update model of Firefox and I don't jump on the next train (version) unless it's safe and I'm having compatibility issues with the one I use at the moment. This is why my first step after installing Firefox always is to disable automatic updates! I hate it when the software vendors are pushing out their latest software versions forcefully.

Frankly, I think this new Firefox version of yours is crap. It's not properly tested and it doesn't belong in the official release channel. This is more like a nightly build or something. It probably has some memory leak, despite the promises made by Firefox engineers that it will not have memory leaks and that it would be the fastest version of Firefox ever. I don't really need a faster browsing, I need a stable browser for reliable browsing. The speed of this Firefox version is close to ZERO! When it's not responding at all...

I have been a fan of Firefox since 0.8. I will be probably ditching this latest version and going back to an older version like 13 or 14 that's more closer to the reality and not in this fantasy world of fastest, greatest, latest, version this, version that, latest features. I just want a browser that works man!... I'm getting tired of Firefox. I may even ditch it altogether in favor of.... I don't know.... Safari?... Chrome?.... I might even go back to Internet Explorer after like 12 years of absence.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • VLC media player Web Plugin 2.0.2
  • 4.1.10329.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
839680
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
AMD Radeon HD 6800 Series
Vendor ID
0x1002
Device ID
0x6738
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.0.0
Driver Date
7-27-2012
Direct2D Enabled
true
DirectWrite Enabled
true (7.0.6002.18592)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 6800 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Helpful Reply

I just checked about:crashes and I had 20 crashes from 19:31 to 19:46. That's 20 crashes within 15 minutes! It must be some kind of record or something... do you need the report IDs?

philipp
  • Top 10 Contributor
  • Moderator
2054 solutions 8922 answers

they would certainly be useful in diagnosing the issue

Question owner

Here are all the report IDs, FWIW.

bp-52246171-58f3-47e7-b1a8-a59182120914

778a32fb-ecbe-4956-8099-f0c18786ea00

744e7e9e-18c4-4562-9b02-d4d75d6e8278

da8d72b6-f157-44c1-97bd-c01b0ad0755a

0afb0b2f-8934-46de-bb24-e6978a9c703b

439ea716-981e-416a-ae50-f6b126e5384d

514eab66-8553-42aa-9bca-229cf896459f

73bd6c08-b405-4510-9854-726c7c730133

1bf9ade8-8558-4a52-acbe-10a36a1364e7

cae54ceb-c74c-4f4e-8160-b142b0a80329

261cbd8e-f5db-4f60-ac20-512ef7b520ec

b414645c-bcab-4d0b-a12a-2d6e13c83e36

b33e5d68-9462-476b-9df6-bff5461dd669

febb8893-7241-4189-a3b6-7d5845c69618

ec616062-03b9-4c6c-9c3c-d9d8cfcb0361

f5e02910-5ab0-47d5-931f-28b9982dab4f

3127085b-e2b7-4ade-bba8-5c172e1034c6

eeb6c445-da59-448a-82b6-a4c729a84c9f

a220d290-02f9-48bf-bbc3-43b0cca355d5

4a667195-f8ed-4d0d-969f-1b7decc4883c

Comments on the bug tracker suggest that this is caused by Adobe Flash player, or the lack thereof (in my case).

https://bugzilla.mozilla.org/show_bug.cgi?id=646151

But how can Firefox crash because it uses the wrong DLL for Flash when Flash player has never been even installed on this system? The comments at the link above would apply more to systems where Firefox and Flash player is already installed and then gets updated, and the update doesn't work properly so that the old versions' DLL file is used (with Adobe to blame probably).

But again, this system has never even had Flash player installed! Firefox is unable to use ANY Flash version DLL file as it is none-existent!

Could it simply be that the lack of Flash player can crash Firefox or cause it to stop responding (because it doesn't really crash at all unless I force close it)?... because I have noticed that this problem has stopped or is at least more seldom since I installed Flash player.

Is there something I can do to prevent this in the future? Or should I just jump to the Firefox 16 beta?

Modified by Fractalogic

jscher2000
  • Top 10 Contributor
2387 solutions 21097 answers

Hi Fractalogic, your "More system details" link indicates that you have (or had) the Flash 11.4 plugin installed.

Two suggestions:

(1) Try disabling the new protected mode in Flash 11.3-11.4, since that feature is currently being debugged. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

(2) Try disabling Firefox's hardware acceleration. You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button or classic Tools menu > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox, do you see any improvement?

philipp
  • Top 10 Contributor
  • Moderator
2054 solutions 8922 answers

Helpful Reply

please try to uninstall the adobe flash plugin from the windows control panel. afterwards manually delete any leftover files in C:\Windows\SysWOW64\Macromed\Flash and download & install the plugin again (uncheck the option to install the bundled security software): www.adobe.com/go/getflashplayer