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Question Using Firefox Windows 7 - All of sudden I can't attach files (except tiny ones <100k) using Gmail. Tried with Chrome and all works fine

Posted

I was recently able to attach files in gmail using Firefox, but now I get an Attachment failed massage (for file >100kb).

Chosen solution

After I try Firefox with Windows in safe mode as you suggested and Firefox problem was still same I try something else: I try portable Firefox on my sister computer (another house and another Internet provider) and Firefox was working fine. Since I have 2 Internet providers (one slow with flat rate and another 2Gby limited but quickly) I change Internet provider’s rutter login user name/password and Firefox starts working fine on all computers and Firefox versions. Monday morning I’ll contact Internet provider and ask for reason that cause Firefox (but not Chrome) to upload normally attachments in Gmail. Thank you for your help and suggestions. I learn something as well.

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

recently

Installed Plug-ins

Silverlight Plug-In, Google Earth Plugin, QuickTime Plug-in 7.7.2, VLC Web Plugin, Shockwave for Director, Google Talk Plugin, Google Talk Plugin Video Accelerator, Microsoft® Windows Media Player Firefox Plugin, Shockwave Flash, Java Deployment Toolkit 7.0.70.11, Java(TM) Platform SE 7 U7, PDF-XChange Viewer, Microsoft Office 2010, NVIDIA 3D Vision, Windows Live™ Photo Gallery, Picasa, Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
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true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add to Amazon Wish List Button
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amznUWL2@amazon.com
AniWeather
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true
{4176DFF4-4698-11DE-BEEB-45DA55D89593}
Croatian Dictionary
1.0.8
true
hr-HR-2@dictionaries.addons.mozilla.org
Download Statusbar
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true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
DownloadHelper
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true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
EHTip
2.4.2
true
ehtip@robertkatic
FlashGot
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true
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
free-downloads.net Community Toolbar
3.15.1.0
true
{ecdee021-0d17-467f-a1ff-c7a115230949}
Google Shortcuts
2.1.7.1
true
{5C46D283-ABDE-4dce-B83C-08881401921C}
Greasemonkey
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{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Java Console
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{CAFEEFAC-0016-0000-0034-ABCDEFFEDCBA}
Java Console
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true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
LastPass
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true
support@lastpass.com
Microsoft .NET Framework Assistant
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{20a82645-c095-46ed-80e3-08825760534b}
PDF Download
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{37E4D8EA-8BDA-4831-8EA1-89053939A250}
printpdf
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printpdf@pavlov.net
Show my Password
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true
{cd617372-6743-4ee4-bac4-fbf60f35719e}
Siphon - Sync Add-ons
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siphon@siphon.ian-halpern.com
United States English Spellchecker
6.0
true
en-US@dictionaries.addons.mozilla.org
Webmail Ad Blocker
3.8
true
gmailnoads@mywebber.com
Widgi Toolbar Platform
6.2
true
wtxpcom@mybrowserbar.com
Xmarks
4.1.2
true
foxmarks@kei.com
I Want This
0.83.80
false
crossriderapp2258@crossrider.com
pdfforge Toolbar
6.2
false
pdfforge@mybrowserbar.com
QuickPageZoom
1.6.3
false
{8FFE139B-90A7-4460-A972-9D2738997F6D}
Skype Click to Call
5.8.0.8855
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
z
4.6.7.6
false
{0cc193be-12c5-740a-2def-ac9989ab4d13}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
778240
browser.fixup.alternate.enabled
false
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.param.yahoo-fr
chr-greentree_ff&type=827316&ilc=12
browser.search.useDBForOrder
true
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
general.useragent.extra.btrs
BTRS7391
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0E)
gfx.direct3d.prefer_10_1
true
keyword.URL
chrome://browser-region/locale/region.properties
network.cookie.prefsMigrated
true
network.protocol-handler.expose.mailto
true
network.protocol-handler.external.mailto
false
places.database.lastMaintenance
1347145824
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1296488746
plugin.disable_full_page_plugin_for_types
application/pdf
print.print_printer
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print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
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print.printer_Microsoft_XPS_Document_Writer.print_footerleft
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print.printer_Microsoft_XPS_Document_Writer.print_footerright
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print.printer_Microsoft_XPS_Document_Writer.print_headercenter
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print.printer_Microsoft_XPS_Document_Writer.print_headerright
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print.printer_Microsoft_XPS_Document_Writer.print_in_color
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0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
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print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
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print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
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print.printer_Microsoft_XPS_Document_Writer.print_paper_height
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print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
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print.printer_Microsoft_XPS_Document_Writer.print_paper_width
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print.printer_PDFCreator.print_command
print.printer_PDFCreator.print_downloadfonts
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print.printer_PDFCreator.print_edge_left
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print.printer_PDFCreator.print_edge_right
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print.printer_PDFCreator.print_edge_top
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print.printer_PDFCreator.print_evenpages
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print.printer_PDFCreator.print_footerright
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print.printer_PDFCreator.print_headerright
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print.printer_PDFCreator.print_in_color
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print.printer_PDFCreator.print_margin_bottom
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print.printer_PDFCreator.print_margin_left
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print.printer_PDFCreator.print_margin_right
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print.printer_PDFCreator.print_margin_top
0.5
print.printer_PDFCreator.print_oddpages
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print.printer_PDFCreator.print_pagedelay
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print.printer_PDFCreator.print_paper_data
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print.printer_PDFCreator.print_paper_height
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print.printer_PDFCreator.print_paper_size_type
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print.printer_PDFCreator.print_paper_size_unit
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print.printer_PDFCreator.print_paper_width
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print.printer_PDFCreator.print_reversed
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print.printer_PDFCreator.print_scaling
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print.printer_PDFCreator.print_shrink_to_fit
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print.printer_PDFCreator.print_unwriteable_margin_right
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privacy.cpd.history
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privacy.cpd.siteSettings
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privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
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security.csp.enable
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security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 460M
Vendor ID
0x10de
Device ID
0x0dd1
Adapter RAM
1536
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.6658
Driver Date
1-7-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 460M ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
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NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Nathan2055 11 solutions 110 answers

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "Continue in Safe Mode." To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Question owner

Nathan thank you, but problem is still same in safe mode. It is same problem after disabling all plugin as well. IE32bit/64bit have same problem. Only Chrome works fine.

Modified by ZPipinic

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

Helpful Reply

hello ZPipinic, firefox has introduced a new protocol named SPDY that should make pages load faster and is used on google pages. i've seen reports by some other users who had the same problem uploading attachments to gmail as long as spdy was enabled.

could you please try the following: enter about:config into the location bar & search for all preferences beginning with network.http.spdy.enabled - please toggle all of those to false by double-clicking it & restart the browser.

Question owner

Madperson thank you, but it is still same problem. Now uploading is liter bit longer before fail. It looks on progress bar like starting upload from beginning several times and on the end fail to upload attachment.

Nathan2055 11 solutions 110 answers

Helpful Reply

Certain problems can be solved by performing a Clean reinstall. Please follow these steps one by one and tell us if it helped:

  1. Download the latest Firefox from http://www.mozilla.com
  2. Close all Firefox windows by going to File > Exit, confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox.

IMPORTANT: The uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option.

Once this is done:

  1. Go to Start > Run, enter %PROGRAMFILES% in the textbox and press Enter. An Explorer window should open.
  2. In the Explorer window, see if you can find a Mozilla Firefox folder. If you do, right-click it and select Delete. Confirm that you want to move the folder to the trash.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Question owner

1. Uninstalled Firefox 15 and delete folder in program files 2. Run CCleaner 3. Installed Firefox 15 4. Same problem

1. Uninstalled Firefox 15, delete folder in program files and delete all personal settings 2. Run CCleaner 3. Installed Firefox 16 4. Same problem 5. Uninstall Adobe flash player 6. Same problem 7. Reinstall Adobe flash player 8. Same problem

Portable Firefox 13.0.1 & 15.0.1 running from USB disk same problem Portable Chrome 19.0.1084.56 working fine.

I try portable Firefox and portable Chrome on other computers with Win7 and XP still same problem.

Modified by ZPipinic

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Which security software (firewall, anti-virus) do you have?

Did you make sure that it isn't causing problem with uploading files?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

Chosen Solution

After I try Firefox with Windows in safe mode as you suggested and Firefox problem was still same I try something else: I try portable Firefox on my sister computer (another house and another Internet provider) and Firefox was working fine. Since I have 2 Internet providers (one slow with flat rate and another 2Gby limited but quickly) I change Internet provider’s rutter login user name/password and Firefox starts working fine on all computers and Firefox versions. Monday morning I’ll contact Internet provider and ask for reason that cause Firefox (but not Chrome) to upload normally attachments in Gmail. Thank you for your help and suggestions. I learn something as well.