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Firefox crashes

sraina
sraina
Posted

Firefox is updated, and crashes constantly, whenever any webpage is visited. It crashes in safemode,

Firefox is updated, and crashes constantly, whenever any webpage is visited. It crashes in safemode,
  • Question details
    Product Firefox
    System Details
    • Mac OS X 10.5.8
    • Firefox 15.0.1

Additional System Details

Crash ID

bp-1d48e7d3-99b2-43ee-b628-572332120912

Installed Plug-ins

Adobe acrobat 10.1.4, Java Plug-In 2 for NPAPI Browsers 12.9.0, iPhoto Photocast 7.0, Microsoft Office Live Plug In 12.3.2, Quicktime Plug-In 7.7, Shockwave Plug-In 10.3.183.23

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_5_8) AppleWebKit/534.50.2 (KHTML, like Gecko) Version/5.0.6 Safari/533.22.3

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
26844
privacy.sanitize.migrateFx3Prefs
true
toolkit.startup.recent_crashes
1
Graphics
Vendor ID
0x8086
Device ID
0x27a2
WebGL Renderer
Blocked for your operating system version.
GPU Accelerated Windows
0
AzureBackend
quartz
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Close
user66338
user66338 58 solutions 452 answers
Posted

Certain problems can be solved by performing a Clean reinstall. Please follow these steps one by one and tell us if it helped:

  1. Download the latest Firefox from http://www.mozilla.com
  2. Close all Firefox windows by going to File > Exit, confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox.

IMPORTANT: The uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option.

Once this is done:

  1. Go to Start > Run, enter %PROGRAMFILES% in the textbox and press Enter. An Explorer window should open.
  2. In the Explorer window, see if you can find a Mozilla Firefox folder. If you do, right-click it and select Delete. Confirm that you want to move the folder to the trash.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Certain problems can be solved by performing a ''Clean reinstall''. Please follow these steps one by one and tell us if it helped: #Download the latest Firefox from http://www.mozilla.com #Close all Firefox windows by going to File > Exit, confirm all upcoming messages. #Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]]. '''IMPORTANT:''' The uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option. Once this is done: #Go to Start > Run, enter ''%PROGRAMFILES%'' in the textbox and press Enter. An Explorer window should open. #In the Explorer window, see if you can find a ''Mozilla Firefox'' folder. If you do, right-click it and select ''Delete''. Confirm that you want to move the folder to the trash. Now, go ahead and reinstall Firefox: #Double-click the downloaded installation file and go through the steps of the installation wizard. #Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to see if this helped you!
sraina
sraina
Posted

Helpful Reply

I've tried this for my mac, but it hasn't resolved the issue

I've tried this for my mac, but it hasn't resolved the issue
cor-el
cor-el
  • Top 25 Contributor
  • Moderator
16163 solutions 145864 answers
Posted

You can also do a check for corrupted and duplicate fonts and other font issues:

You can also do a check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html